Client Success Manager

3 days ago

Manila, Philippines Etaily Full time
Overview

Etaily Manila, National Capital Region, Philippines

Position: Client Success Manager

Responsibilities
  • Take the lead on clients' ecommerce business strategies, working in close collaboration to design and implement solutions that enhance online sales and boost their digital footprint
  • Utilize data analysis to monitor performance indicators such as GMV (Gross Merchandise Value) and AOV (Average Order Value), using these insights to guide strategic decision-making and business growth
  • Present comprehensive analysis and strategic recommendations to stakeholders, including specifics on effective merchandising, content creation, and marketing strategies for improving online presence
  • Proactively identify and pursue opportunities for business enhancements within existing client relationships, driving continuous improvement and client satisfaction
  • Collaborate with internal teams to enhance the customer experience and drive the overall success of clients' ecommerce businesses
Qualifications
  • 2+++ years of eCommerce enabling or platform experience
  • Ability to work independently and engage directly with clients
  • Proficient in Microsoft Excel and PowerPoint, adaptable to new tools
  • Experience with Data Studio and/or Power BI preferred
  • Proactive and solution-oriented mindset
  • Analytical and data-driven approach
  • Strong interpersonal skills for effective problem-solving
  • Fresh graduates with relevant co-curricular or internship experience are encouraged to apply

This role has a HYBRID work setup

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting
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