Client Success Manager

3 weeks ago

Manila, Philippines Etaily Full time

Overview Etaily Manila, National Capital Region, Philippines Position: Client Success Manager Responsibilities Take the lead on clients' ecommerce business strategies, working in close collaboration to design and implement solutions that enhance online sales and boost their digital footprint Utilize data analysis to monitor performance indicators such as GMV (Gross Merchandise Value) and AOV (Average Order Value), using these insights to guide strategic decision-making and business growth Present comprehensive analysis and strategic recommendations to stakeholders, including specifics on effective merchandising, content creation, and marketing strategies for improving online presence Proactively identify and pursue opportunities for business enhancements within existing client relationships, driving continuous improvement and client satisfaction Collaborate with internal teams to enhance the customer experience and drive the overall success of clients' ecommerce businesses Qualifications 2+++ years of eCommerce enabling or platform experience Ability to work independently and engage directly with clients Proficient in Microsoft Excel and PowerPoint, adaptable to new tools Experience with Data Studio and/or Power BI preferred Proactive and solution-oriented mindset Analytical and data-driven approach Strong interpersonal skills for effective problem-solving Fresh graduates with relevant co-curricular or internship experience are encouraged to apply This role has a HYBRID work setup Seniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr

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