Real Time Analyst with 1 year Experience

Qualifications: 1 year experience * Monitor Real-Time Data: Track call volumes, agent availability, and service levels to ensure adherence to SLAs and key performance indicators (KPIs). * Adjust Staffing Levels: Make immediate adjustments to staffing based on real-time data to optimize resource allocation and maintain service quality. * Analyze...

Overview UnifyCX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Graveyard What Will You Do? As the Real Time Analyst, you are responsible for monitoring live call center operations to ensure optimal staffing,...

Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team.Role: Real Time AnalystWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardWhat Will You Do?As the Real Time Analyst is responsible for monitoring live call center operations to ensure optimal staffing,...

Job DescriptionTheReal-Time Analyst (RTA)is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties And ResponsibilitiesReal-time monitoring of all queues,...

TheCSC Operations Real Time Analystis responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance.Position ResponsibilitiesMonitor real-time adherence across multiple sites, handle adherence issues, and log schedule...

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1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and...

WFM Real Time Analyst - Davao Felcris (Morning Shift) This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures. Responsibilities Analyzes,...

Key ResponsibilitiesSend interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report.Qualifications2–3 years of experience in a Customer Service environment, specifically in Workforce Management.Strong background in Real-Time Analysis and Reporting.Proficient in MS Office (Excel – Power Query, Power Pivot, Data...

Qualifications Must be willing to work onsite in Eastwood 2-3 years’ experience in a Customer Service environment in WFM Amenable to work onsite Amenable to work nightshift Experience in Real-time Analyst and Reporting tasks Proficient in MS Office (particularly in MS Excel, Report automation using Power Query, Power Pivot, Data Modeling) and Google Suite...