Technical Support Specialist

2 weeks ago

Bacoor, Philippines Medium Full time

About us Join Hostinger and we’ll grow fast Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900+ professionals, we are behind the success of over 3 million customers in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. Our mission: To provide tools that help individuals and small businesses succeed online faster and easier. Our culture: Guided by 10 company principles. Our formula for success: Customer obsession, innovative products, and talented teams. About you Driving innovation means embracing relentless change, complexity, and a landscape that’s anything but predictable. At Hostinger, we don’t just adapt: we lead. We turn challenges into opportunities and uncertainty into meaningful progress. This isn’t a place for those who seek comfort in routine. It’s for those ready to excel in the unexpected. Before you apply, consider if you: Care deeply about your work, finding purpose in making online success possible for anyone. Own your growth, continuously learning and improving yourself. Approach problems critically, proposing solutions driven by curiosity and creativity. Adapt quickly through changes in a fast-paced environment. Navigate challenges with resilience and resourcefulness, turning obstacles into opportunities. Collaborate with different teams and perspectives effectively to achieve meaningful solutions. Your day-to-day Success is a journey. Every customer’s path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless. In this role, you will: Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations. Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow. Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs. Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience. Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively. Proactively identify and implement improvements to your work, team and department. Key information: We provide guidance for Hostinger culture, products, and CS operations. This is an opportunity that requires availability for providing services during night hours in your time zone, as well as rotation-based availability, including some weekend days. Being 100% remote, you will need a workspace with reliable high-speed internet connection. Your skills and experience Fluent in English (C1 or native), written and spoken. Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions. Exceptional communication skills. Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting). What makes you stand out Advanced understanding of web hosting technologies, server management, and performance optimization. Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms. Experience contributing to or improving AI-powered systems. What you get

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