Telecommunication Project Manager

4 weeks ago


Rizal, Philippines World Wide Outsource Solutions Full time

  1. Oversee the daily operations of the BPO team, ensuring that all processes are executed in accordance with company standards and targets.
  2. Develop and implement strategic plans to enhance productivity, quality, and customer satisfaction while reducing costs.
  3. Train, and mentor BPO staff, providing them with the guidance and resources necessary to perform their duties effectively.
  4. Liaise with other departments, manage workloads, embed business decisions into BPO operations actions for CS & QA/Training.
  5. Preside over Weekly/Bi-Weekly Ops Management Meeting, HR and Employees.
  6. Perform performance reviews of staff, agents, and supervisors.
  7. Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels

At least with 2-5 years' experience and can handle 30-60 employees.

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