Project Specialist

1 week ago


Rizal, Philippines Sucre Technology, Inc. Full time

On-site - Rizal 1-3 Yrs Exp Bachelor Full-time Job Description The Project Coordinator is responsible for administrative and operational support to the project management team to ensure smooth execution of implementation projects. Responsibilities Provide assistance to the project manager onsite, adhering to project management procedures and company standards. Coordinate project activities, ensuring all tasks are completed on time and within scope. Ensure clear communication and collaboration among team members, including technical staff, vendors, stakeholders, and superiors. Escalate, track, and manage project risks and issues to ensure timely resolution. Maintain comprehensive project documentation and ensure all project records are up to date and accessible. Serve as a liaison between the project team, clients, and other stakeholders to ensure effective communication and collaboration. Provide first-line support for software-related inquiries and issues, resolving basic technical problems and escalating complex issues to higher-level support as needed. Log and track support tickets using the designated ticketing system, ensuring accurate documentation and timely resolution. Assist clients with software installation, configuration, and basic usage. Handle end-user concerns and complaints with professionalism. Troubleshoot common software problems and provide solutions or workarounds. Assist in developing and maintaining user guides, FAQs, and other support documentation to help clients use the software effectively. Qualifications Bachelor’s degree in IT, Business, or related field 2 years or less experience in administrative/project coordination role ITIL certification is an advantage Detail-oriented with excellent multitasking ability Proficient in MS Office and project tracking tools Experience working with LGUs or public sector clients is advantageous Understanding of project management methodologies, tools, and techniques is a plus Knowledgeable of Software Development Lifecycle is a plus Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels High emotional intelligence and the ability to handle client concerns and complaints Working Location On-site – Rizal If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately: withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr


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