Senior Ops Manager — Health and Fitness | $2.5k Monthly

1 week ago

Calamba, Philippines Biospan Full time

Overview

Biospan offers BioCheffing across the US, UK, EU and UAE. This is a luxury nutrition service where you get a private chef in your home, organic clean ingredients and nutrition support. We make personalised healthy food for people.

Why we're hiring

We're scaling. That means more clients to look after, more chefs to schedule, and cash that needs to move cleanly. We're hiring a hands-on operator to keep the day-to-day tight: customers happy, chefs organised, billing correct, and processes calm .

Responsibilities
  • Customer and chef ops: handle inbox/WhatsApp, onboarding, de-escalate issues, keep updates crisp
  • Recruitment flow: source, screen, schedule trials, onboard chefs (and staff)
  • Billing & finance admin: invoice runs, refunds/credits, weekly reconciliation
  • Light automations: maintain and create simple n8n/Zapier flows
  • Compliance admin: NDAs, contractor packs, KYC/IDs, background checks, sales tax management, tidy files
  • Process building: creating SOP's and improving company-wide processes
You\'ll fit if you
  • Have 5–8 years in operations, including team lead experience
  • Are confident with Xero/Zoho CRM (or similar)
  • Have run recruitment and operations pipelines end-to-end
  • Are comfortable with technology and automations
  • Communicate clearly, stay calm, and don\'t mind getting your hands dirty

Nice to have: health/nutrition, hospitality or staffing background; Looker Studio, Xero, basic SQL/Apps Script.

Location & hours
  • Remote (Philippines)
  • Core: 17:00–01:00 PH (UK overlap) + occasional late shift for US spillover
Pay & benefits (USD)
  • Base: $2500 / month
  • Perks: 13th-month pay (PH), HMO after probation
How to apply
  • Fill our short form (5 questions)
  • Upload your CV
  • Optional Cover Letter
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