10 Spanish Technical Support Representative 50k

6 days ago

Taguig, Philippines Global Group Innovative Services, Inc. Full time

Responsibilities

  • Handle customer inquiries, resolve issues, and provide product information.
  • Provide prompt and courteous assistance to customers via phone, email, and chat.
  • Resolve inquiries and complaints efficiently while ensuring customer satisfaction.
  • Maintain comprehensive knowledge of products and services to assist customers effectively.
  • Document interactions and update customer records accurately.
  • Collaborate with team members to identify process improvements.
Qualifications
  • Educational Qualifications: High/Senior High School diploma required.
  • Experience Level: Less than 1 year of experience in customer service preferred.
  • Skills and Competencies: Bilingual in Spanish and English, excellent communication skills, problem-solving abilities.
  • Working Conditions: Office setting, potential for remote work; requires extended periods of sitting.
  • Qualities and Traits: Patient, empathetic, and a team player with a positive attitude.
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