Guest Services Account Specialist

3 weeks ago


Palawan Philippines Daluyon Beach and Mountain Resort Full time

Responsibilities

  • Assist customers with inquiries and provide exceptional service to enhance customer satisfaction.
  • Manage customer accounts and maintain accurate records to ensure a smooth account management process.
  • Collaborate with various departments to resolve customer issues promptly and effectively.
  • Build and maintain strong relationships with customers through effective communication and interpersonal skills.
  • Provide feedback to management on customer service trends and areas for improvement.
Requirements
  • Educational Qualifications: Bachelor’s degree in a relevant field preferred.
  • Experience Level: 1–3 years of experience in customer service or related roles.
  • Skills and Competencies: Strong English language proficiency and communication skills.
  • Skills and Competencies: Excellent interpersonal skills and ability to build rapport with clients.
  • Qualities and Traits: Strong problem-solving ability and attention to detail.
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