Hotel Manager

3 weeks ago

Palawan, Philippines IBDC Full time

Job Description

  • Supervise day-to-day operations within the resort—including housekeeping, food and beverage, maintenance, and front office.
  • Consistently uphold and enforce Standard Operating Procedures (SOPs), coordination protocols, and brand quality standards.
  • Handle guest complaints promptly and professionally; solicit feedback and comments.
  • Monitor, analyze, and control all labor and inventory costs, including preparing monthly reports, charts, and schedules to ensure budgets are met or exceeded while maintaining and improving quality.
  • Ensure all staff are well-trained and confident in the details of each service and product, fostering excellent guest service and strong product knowledge.
  • Develop and implement strategic plans to improve the resort’s financial performance, guest satisfaction, and operational efficiency.
  • Collaborate with the sales and marketing team to develop and execute effective promotional strategies.
  • Foster a positive and productive work environment that promotes employee engagement and development.
  • Proven pre-opening experience in hospitality or F&B operations (ideally in a beach club, resort, or restaurant setting)
  • Strong leadership, communication, and interpersonal skills
  • Highly organized with a proactive attitude and excellent problem-solving abilities
  • Strong understanding of resort management best practices, including revenue management, quality assurance, and regulatory compliance
  • Ability to lead and motivate a team of hotel staff to deliver exceptional customer service
  • Willing to work on-site (El Nido) with flexibility across shifts, weekends, and holidays
  • Bachelor’s degree in Accountancy, Hospitality Management, or any related field
Qualifications
  • Proven pre-opening experience in hospitality or F&B operations (ideally in a beach club, resort, or restaurant setting)
  • Strong leadership, communication, and interpersonal skills
  • Highly organized with a proactive attitude and excellent problem-solving abilities
  • Strong understanding of resort management best practices, including revenue management, quality assurance, and regulatory compliance
  • Ability to lead and motivate a team of hotel staff to deliver exceptional customer service
  • Willing to work on-site (El Nido) with flexibility across shifts, weekends, and holidays
  • Bachelor’s degree in Accountancy, Hospitality Management, or any related field
Skills & Competencies
  • Management Skills
  • Communication Skills
  • Customer Service

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