Operations Manager
1 week ago
RESPONSIBILITIES: Leads and directs a staff of 4-5 team leaders/supervisors that will have individual teams consisting of no more than 25 employees each. Total span of 60-80 FTEs Ensure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner. Team may consist of no more than 25 employees Oversee and manage contact center performance to ensure contractual SLAs are met consistently Serve as a mentor to current team leaders/supervisors and all CSR employees by consistently displaying the R1 values Develop and implement recommendations and provide formal feedback on project results and team performance to management. Supports new client expansion development and implementation. QUALIFICATIONS: 3 – 5 years’ experience in delivering customer service in a hospital or health care call center environment as an Operations Manager Bachelor’s Degree or equivalent experience Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed. Experienced leading and managing employees in a high contact center environment. Certified revenue cycle management experience preferred Prior continuous improvement experience utilizing Lean Six Sigma tools preferred We offer a culture of excellence that drives customer success and improves patient care. Our benefits include: Competitive Total Rewards Package Target variable incentives Medical Plan (HMO) from Day 1 of employment with free dependents Life insurance Paid Time-Off Benefits Sick Leave Conversion Night Differential offered Employee Referral Program All Mandatory Statutory Benefits R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. #J-18808-Ljbffr
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Workflow Management Senior Manager
2 weeks ago
Taguig, National Capital Region, Philippines Google Operations Center Full time ₱2,000,000 - ₱2,500,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe Auction and Reserve teams manage the set up and implementation of high visibility, complex...
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Process Excellence Manager
1 day ago
Taguig, Philippines Google Operations Center Full timeJoin to apply for the Process Excellence Manager role at Google Operations Center . At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Global Process...
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Process Excellence Manager
1 day ago
Taguig, Philippines Google Operations Center Full timeJoin Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Global Process Excellence Manager you will serve as a key driver of strategic change, leading...
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Process Excellence Manager
6 days ago
Taguig, National Capital Region, Philippines Google Operations Center Full time ₱2,000,000 - ₱2,500,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Global Process Excellence Manager you will serve as a key driver of strategic change, leading...
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Contract Management Specialist
2 days ago
Taguig, National Capital Region, Philippines Google Operations Center Full time ₱900,000 - ₱1,200,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Contract Management Specialist, you will be responsible for drafting vendor contracts which includes...
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Security Engineer Manager
12 hours ago
Taguig, National Capital Region, Philippines Google Operations Center Full time ₱1,500,000 - ₱3,000,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThis job posting is part of our proactive talent pipelining efforts for future openings. While there may...
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Workflow Management Team Lead
2 days ago
Taguig, National Capital Region, Philippines Google Operations Center Full time ₱2,000,000 - ₱2,500,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs Workflow Management Team Lead, you will primarily be responsible for overseeing, leading and managing...
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Contract Management Team Lead
2 days ago
Taguig, National Capital Region, Philippines Google Operations Center Full time ₱120,000 - ₱180,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Contract Administrator Team lead you will provide overall team leadership, people management and...
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Workflow Management Senior Manager
4 weeks ago
Taguig, Philippines Google Operations Center Full timeOverview Workflow Management Senior Manager - LCS Implementation - MCM Reserve. Location: Taguig, National Capital Region, Philippines (onsite consideration as applicable). We manage the setup and implementation of high visibility, complex advertising campaigns for Platinum, Titanium and Gold customers. As the Senior Manager for the workflow, you will lead a...
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[Upcoming Roles] Security Engineer Manager
4 weeks ago
Taguig, Philippines Google Operations Center Full timeUpcoming Roles — Security Engineer Manager - Safe Browsing Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Note: This job posting is part of...
