Senior Team Lead, Medical Billing, AR
1 week ago
Senior Team Lead, Medical Billing, AR & Denial Management Gear Inc. Muntinlupa City, National Capital Region, Philippines Job Information You are in charge of leading and supervising a group of content moderators. Guarantee that content guidelines are followed, a secure and polite online environment is maintained, and any platform policy violations are addressed, this function entails monitoring and directing the moderating staff. The Senior Team Leader for Moderation is crucial in preserving the integrity of online platforms and ensuring users are treated with respect and safety. This role may entail working irregular hours, including evenings and weekends, to address new concerns and maintain round-the-clock moderation coverage. Location : Muntinlupa, Metro Manila, Philippines (Full-time & On-site) Key Responsibilities Manage, inspire, and mentor a group of content moderators along with Team Leaders. Hold regular team meetings, evaluate performance, and provide constructive feedback. Manage escalations and challenging situations while advising and supporting moderators. Ensure all content moderation tasks are completed smoothly and effectively. Ensure team follows platform rules and regulations. Monitor content quality and accuracy, identifying and addressing deficiencies. Implement quality assurance procedures to uphold strict moderation criteria. Conduct audits and evaluations of moderator actions to ensure consistency and correctness. Conduct briefings and process updates to the team to improve capabilities. Collaborate with the content policy team to update and improve content rules and policies; inform moderation of policy changes. Manage client escalations and respond to client emails promptly. Be approachable for moderators and report issues to the reporting manager immediately. Check roster adherence and manage floor shrinkage. Lead team meetings, coach and educate moderators on processes and practices, and clarify expectations. Assist team members with trend analysis and setting call center goals. Ensure daily productivity and service levels per KPIs; share corrective action plans for deviations. Prepare reports and analyze call center data to improve processes and allocate resources based on volume trends. Demonstrate attention to detail, decisiveness, and effective communication. Qualifications and Requirements Bachelor’s degree in a related field (e.g., communications, psychology, sociology) or equivalent. Fluent in English; at least C1 level. Proficiency in English and Bengali is preferred. Experience in content moderation or a related industry. Strong team management and leadership abilities. Excellent interpersonal and communication skills. Proficiency with moderation software and tools. Strong problem-solving and analytical thinking skills. Understanding of internet platform rules and regulations. Ability to handle delicate material and work under pressure. Knowledge of ethical and legal issues in content moderation. Benefits Competitive salary and benefits package. Opportunities for professional development and continuing education. Meaningful work contributing to mental well-being and community wellness. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries: Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Gear Inc. by 2x Get notified about new Senior Team Lead jobs in Muntinlupa City, National Capital Region, Philippines. #J-18808-Ljbffr
-
Senior Team Lead, Medical AR
6 days ago
Muntinlupa, Philippines Gear Inc Full timeSenior Team Lead, Medical AR & Denial Management Job Openings Senior Team Lead, Medical AR & Denial Management About the job Senior Team Lead, Medical AR & Denial Management The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key...
-
Junior Medical AR
6 days ago
Muntinlupa, Philippines Gear Inc Full timeJunior Medical AR & Denial Management Specialist Job Openings Junior Medical AR & Denial Management Specialist About the job Junior Medical AR & Denial Management Specialist Job Location: Muntinlupa, Metro Manila, PhilippinesJob Name: Junior Medical AR & Denial Management Specialist Job Description : Sign-On Bonus Offered! Join us and receive a competitive...
-
Senior Team Lead
2 weeks ago
Muntinlupa, Philippines Gear Inc Full timeThe STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists.Conduct regular...
-
Senior Medical Billing Specialist
2 weeks ago
Muntinlupa, Philippines Gear Inc Full timeThe ideal candidates will have at least 2 years of experience in medical billing, AR Calling, Denial Management or a related field and possess strong English proficiency. As part of our client-facing team, you will be providing vital support to client operations by ensuring accurate and compliant medical billing operations through outbound calling,...
-
Senior Medical Billing Specialist
2 weeks ago
Muntinlupa, Philippines Gear Inc Full timeThe ideal candidates will have at least 2 years of experience in medical billing, AR Calling, Denial Management or a related field and possess strong English proficiency. As part of our client-facing team, you will be providing vital support to client operations by ensuring accurate and compliant medical billing operations through outbound calling,...
-
Senior Medical Billing Specialist
2 weeks ago
Muntinlupa, Philippines Gear Inc Full timeThe ideal candidates will have at least 2 years of experience in medical billing, AR Calling, Denial Management or a related field and possess strong English proficiency. As part of our client-facing team, you will be providing vital support to client operations by ensuring accurate and compliant medical billing operations through outbound calling,...
-
Senior Team Lead
2 weeks ago
Muntinlupa, Philippines Gear Inc Full timeThe STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists. Conduct regular...
-
Medical Billing Specialists
3 weeks ago
Muntinlupa, Philippines BruntWork Full timeJoin to apply for the Medical Billing Specialists role at BruntWork . Direct message the job poster from BruntWork. Overview Scope: Backend billing operations focus on some patient interaction with potential expansion into front office tasks and eligibility verification. Direct training and management by an experienced billing supervisor. Work within US...
-
Bill to Cash Analyst
1 week ago
Muntinlupa, Philippines SGS Full timeSGS Muntinlupa City, National Capital Region, Philippines Bill to Cash Analyst SGS Muntinlupa City, National Capital Region, Philippines Company DescriptionSGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates...
-
Team Lead – Mortgage Servicing
4 days ago
Muntinlupa, Philippines Moder Full timeTeam Lead – Mortgage Servicing (Billing/Collections Background) Moder Muntinlupa City, National Capital Region, Philippines At Moder Solutions Inc., we don’t just build teams — we build leaders. We are a growing outsourcing company supporting the US mortgage and financial industry, committed to creating a workplace where performance and people growth...
