ERP Support Analyst

Direct message the job poster from MicroSourcing Work setup & shift Work from home | Night Shift You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role As a Software Support Analyst , you will: Provide technical support for our customers. Solve diverse set of system issues (from customers or internal colleagues), with focus on application functionality and data setup. Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy technical concerns and find solutions. Provide qualitative feedback and thoroughly document issues found within solutions while troubleshooting and track through resolution process. Log all customer interactions in our Salesforce CRM and actively follow up with appropriate colleagues to share real-time customer activity. Create and escalated support tickets to the Business Management development team. Communicate with quick turn-around response time via phone and email, in accordance with the client service level commitment. Share knowledge within the team via documentation, ongoing training, and participation in testing as needed as well as to ensure ongoing improvements in quality and related services. Encourage customer adoption of appropriate support channels (e.g., support portal). Stay up to date on releases and new release client communication. Attend internal and customer meetings as requested. Participate in other assigned projects. What You Need Experience in supporting SaaS or similar. Previous experience with agricultural retail operations and/or enterprise resource planning (ERP) solutions. Bachelor’s degree preferred with two years’ experience in a similar role, or associate’s and/or technical certification with four years of related experience. Previous experience, and/or formal education, in financial accounting. Preferred skills/expertise Customer Service Orientation: Discovers and meets underlying needs of customers; follows through on requests and complaints; becomes a trusted advisor to the customer. Excellent written and verbal communication: Presents oneself clearly and articulately when speaking, assuring that others fully comprehend the intended message; uses appropriate grammar tailored to the audience. Analytical and Critical Thinking: Reviews and manages data with strong attention to detail; combines facts with likely possibilities; articulates and resolves problems. Quality Focused: Recognizes the value of doing things the right way; has a high sense of integrity and thoughtfulness in actions. Action Oriented: Has a bias for action, and when a problem arises, solves it using technical savvy and internal resources. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it’s our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100% *Terms & conditions apply For more information, visit #J-18808-Ljbffr