Customer Service Specialist
2 weeks ago
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, and in-person.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Meet personal/customer service team targets and call handling quotas.
- Follow communication procedures, guidelines, and policies.
- Coordinate with internal departments to resolve customer issues efficiently.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Qualifications:
- High school diploma or equivalent; college degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
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