Customer Service Assistant

2 days ago

Calamba, Calabarzon, Philippines The VITO Group Careers Full time ₱250,000 - ₱500,000 per year

The Customer Service Assistant – Supply Chain Support is responsible for managing stock allocation, preparing sales and inventory reports, processing orders and samples, and supporting communication with Regional Sales/ Senior Territory Manager. This role ensures efficient coordination between warehouses and sales teams, contributing to smooth supply chain operations and customer satisfaction.

Key Responsibilities:

  • Process sales orders for Rice Seeds and Corn Seeds accurately and timely.
  • Monitor sales performance and report sales data for Rice Seeds and Corn Seeds.
  • Manage processing of sample orders for Crop Protection, Rice Seeds, and Corn Seeds.
  • Handle processing of free-of-charge goods (e.g., Tandem ng Taniman - Roundup).
  • Send billing documents (sales invoices and credit notes) to customers to facilitate timely collections.
  • Process sales returns and product replacements, ensuring accuracy and adherence to policies
  • Address product complaints and coordinate replacements through the inquiry system (Inq-quest - Intelex system).
  • Provide accurate and timely documents and reports for internal and external stakeholders.
  • Coordinate with relevant departments to resolve customer questions, issues, and disputes, ensuring proper follow-up.
  • Support and execute additional tasks as assigned within the SCM organization.

Qualifications:

  • Bachelor's degree or equivalent experience in Business, Supply Chain, Agriculture, or related fields preferred.
  • Strong communication and interpersonal skills.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in Microsoft Office and SAP order processing systems/ Intelex System
  • Ability to work collaboratively in a fast-paced environment.

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Laguna: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How soon can you start?

Willingness to travel:

  • 25% (Required)

Work Location: In person

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