Customer Service Assistant
3 days ago
The Customer Service Assistant – Supply Chain Support is responsible for managing stock allocation, preparing sales and inventory reports, processing orders and samples, and supporting communication with Regional Sales/ Senior Territory Manager. This role ensures efficient coordination between warehouses and sales teams, contributing to smooth supply chain operations and customer satisfaction.
Key Responsibilities:
- Process sales orders for Rice Seeds and Corn Seeds accurately and timely.
- Monitor sales performance and report sales data for Rice Seeds and Corn Seeds.
- Manage processing of sample orders for Crop Protection, Rice Seeds, and Corn Seeds.
- Handle processing of free-of-charge goods (e.g., Tandem ng Taniman - Roundup).
- Send billing documents (sales invoices and credit notes) to customers to facilitate timely collections.
- Process sales returns and product replacements, ensuring accuracy and adherence to policies
- Address product complaints and coordinate replacements through the inquiry system (Inq-quest - Intelex system).
- Provide accurate and timely documents and reports for internal and external stakeholders.
- Coordinate with relevant departments to resolve customer questions, issues, and disputes, ensuring proper follow-up.
- Support and execute additional tasks as assigned within the SCM organization.
Qualifications:
- Bachelor's degree or equivalent experience in Business, Supply Chain, Agriculture, or related fields preferred.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational skills.
- Proficiency in Microsoft Office and SAP order processing systems/ Intelex System
- Ability to work collaboratively in a fast-paced environment.
Job Types: Full-time, Permanent
Benefits:
- Company Christmas gift
- Company events
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Laguna: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How soon can you start?
Willingness to travel:
- 25% (Required)
Work Location: In person
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