Customer Service Assistant

3 days ago

Calamba, Calabarzon, Philippines The VITO Group Careers Full time ₱250,000 - ₱500,000 per year

The Customer Service Assistant – Supply Chain Support is responsible for managing stock allocation, preparing sales and inventory reports, processing orders and samples, and supporting communication with Regional Sales/ Senior Territory Manager. This role ensures efficient coordination between warehouses and sales teams, contributing to smooth supply chain operations and customer satisfaction.

Key Responsibilities:

  • Process sales orders for Rice Seeds and Corn Seeds accurately and timely.
  • Monitor sales performance and report sales data for Rice Seeds and Corn Seeds.
  • Manage processing of sample orders for Crop Protection, Rice Seeds, and Corn Seeds.
  • Handle processing of free-of-charge goods (e.g., Tandem ng Taniman - Roundup).
  • Send billing documents (sales invoices and credit notes) to customers to facilitate timely collections.
  • Process sales returns and product replacements, ensuring accuracy and adherence to policies
  • Address product complaints and coordinate replacements through the inquiry system (Inq-quest - Intelex system).
  • Provide accurate and timely documents and reports for internal and external stakeholders.
  • Coordinate with relevant departments to resolve customer questions, issues, and disputes, ensuring proper follow-up.
  • Support and execute additional tasks as assigned within the SCM organization.

Qualifications:

  • Bachelor's degree or equivalent experience in Business, Supply Chain, Agriculture, or related fields preferred.
  • Strong communication and interpersonal skills.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in Microsoft Office and SAP order processing systems/ Intelex System
  • Ability to work collaboratively in a fast-paced environment.

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Laguna: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How soon can you start?

Willingness to travel:

  • 25% (Required)

Work Location: In person

  • Customer Service Specialist

    3 days ago

    Calamba, Calabarzon, Philippines Xylem Full time ₱900,000 - ₱1,200,000 per year

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...

  • Customer Service Specialist

    3 days ago

    Calamba, Calabarzon, Philippines Xylem Full time ₱400,000 - ₱1,200,000 per year

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...

  • Customer Service Representative

    5 days ago

    Calamba, Calabarzon, Philippines Ueno Container Logistics, Inc Full time ₱400,000 - ₱600,000 per year

    Join the dynamic team at Ueno Container Logistics, Inc as a Customer Service Representative. In this full-time position based in Calamba City, Laguna, you will be the vital link between our organization and our valued customers, ensuring exceptional service and support. As a Customer Service Representative, you will play a key role in maintaining strong...

  • Customer Service Representative

    1 week ago

    Calamba, Calabarzon, Philippines NEXTVAS INC. Full time ₱180,000 - ₱240,000 per year

    We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service. If you have strong communication skills, a problem-solving mindset, and a passion for helping others, we want to...

  • Customer Service Representative

    1 week ago

    Calamba, Calabarzon, Philippines NEXTVAS INC. Full time ₱240,000 - ₱480,000 per year

    We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service. If you have strong communication skills, a problem-solving mindset, and a passion for helping others, we want to...

  • Customer Service Specialist

    3 days ago

    Calamba, Calabarzon, Philippines Straive Full time ₱150,000 - ₱250,000 per year

    Key Responsibilities:Respond to customer inquiries via phone, email, live chat, and in-person.Provide accurate, valid, and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.Maintain detailed records of customer interactions, transactions,...

  • Customer Services Assistant

    5 days ago

    Calamba, Calabarzon, Philippines Rising Business Concepts & Services, Inc. Full time ₱180,000 - ₱300,000 per year

    Providing sales invoices, delivery receipts, credit notes, or any documents as requested by other departments by coordination with the respective team.Processing of Samples for Demo/Trial, Sales monitoring, Order processing- CP, Rice & Corn plus consignment and usage report for Key Accounts,TNT RUP FOC Processing (Dekalb)Returns, Inquiry questions and...

  • Customer Service Representative

    1 week ago

    Calamba, Calabarzon, Philippines Gabriel Water Works Services Full time ₱150,000 - ₱250,000 per year

    QUALIFICATIONS:-Graduate of any 4-year course-Experience in Customer Service is an advantage (at least 6 months)-Excellent in communication skills-Strong customer service skills-Can provide solutions to any related problems of clients-Ability to remain calm under pressure-Must be living in nearby areas, Calamba City Laguna-Can start immediatelyJob Types:...

  • Customer Service Representative

    5 days ago

    Calamba, Calabarzon, Philippines mp global services Full time ₱150,000 - ₱250,000 per year

    Bachelor's DegreeAt least 1-2 years experience as Customer Service RepresentativeStrong interpersonal and communication skillsAbility to work in a fast-paced environmentAble to multitask and work under pressureAmenable to work on a permanent night shiftJob Types: Full-time, PermanentBenefits:Company eventsPay raisePromotion to permanent...

  • Customer Service Support

    1 week ago

    Calamba, Calabarzon, Philippines MICROPRECISION CALIBRATION INC Full time ₱200,000 - ₱400,000 per year

    Graduate of Business, Marketing or related field.Excellent communication skills, polite, confident and friendly in dealing with clients.A commitment to excellent customer service.Competency in Microsoft applications.Able to work comfortably in a fast paced environment.Highly self-motivated and able to handle pressure.Fresh graduates are welcome to...