Contact Center Training Officer

Overview

Instructional Designer

Join our dynamic team as an Instructional Designer. You’ll collaborate with the Instructional Design Manager, project partners, and subject matter experts to craft engaging learning modules, course maps, and instructor‑led training guides. You’ll develop supporting materials including microlearning videos and multimedia resources to enhance the learning experience. Strong interpersonal, written, and visual communication skills are required to blend multimedia elements and educate employees and stakeholders. If you’re passionate about creating compelling learning experiences that drive success, we welcome you aboard.

Responsibilities

• Collaborate with stakeholders to identify learning needs and design tailored learning solutions aligned with organizational goals.
• Create engaging instructional materials using multimedia elements and technology tools.
• Develop curricula outlines and learning pathways for diverse learner needs.
• Conduct needs analyses and performance evaluations to identify gaps and opportunities.
• Leverage educational technologies and LMS to deliver scalable learning experiences.
• Ensure quality of instructional materials through reviews and continuous improvement.
• Manage multiple projects from inception to delivery within budget and timelines.
• Foster collaboration with SMEs, educators, and stakeholders.
• Provide training and support to trainers and learners on materials and tools.
• Stay updated on trends in instructional design and educational technology.

Qualifications

• Strong understanding of adult learning principles and instructional design theories.
• Proficiency in LMS, authoring tools (Articulate 360), multimedia software (Vyond, Adobe Creative Cloud, Canva, Genially), and emerging technologies.
• Creative and analytical thinking to address diverse learning needs.
• Excellent verbal and written communication; ability to articulate complex ideas clearly.
• Strong organizational and project management skills; ability to manage multiple projects.
• Collaborative with cross‑functional teams; attention to detail and quality assurance.
• Flexibility to adapt to evolving business needs and learning methodologies.
• Bachelor’s or Master’s in Instructional Design, Educational Technology, or related field, or 3–5 years of relevant experience.

Other notes

• Location: Onsite (e.g., BGC, Taguig / Mandaluyong depending on role).

Instructional Design Manager

Posted today

Job Description

Location: Onsite – BGC, Taguig. Start Date: ASAP / within 30 days. We are looking for a Project Manager with L&D and instructional design experience to lead training initiatives and manage external partners, oversee end‑to‑end project delivery, ensure quality learning solutions, and drive collaboration between internal teams and vendors.

What You’ll Do

• Plan and manage training and instructional design projects from start to finish.
• Coordinate with vendors, SMEs, and internal teams to meet timelines and objectives.
• Monitor progress, manage risks, and ensure quality standards.
• Oversee resources across design, content, and multimedia teams.
• Evaluate program effectiveness and implement improvements.

What We’re Looking For

• 5+ years of PM experience in L&D, training, or instructional design.
• Strong understanding of training methodologies (ADDIE, SAM).
• Experience with vendors and partnerships; proficient in PM tools (Jira, Asana, MS Project, Trello).
• PMP or similar certification is a plus.
• Excellent communication, organization, and stakeholder management skills.

Why You’ll Love This Role

• Opportunity to lead impactful learning projects and work with talented teams and partners.
• Grow expertise in both project management and instructional design.

Application note: Interested applicants may connect directly or send a message for more details.

Instructional Design Specialist

Posted today

Job Description

Key Responsibilities:

• Conduct training needs analysis in partnership with leaders and SMEs.
• Design and develop learning materials (e‑learning, ILT, job aids, blended learning).
• Apply instructional design models (ADDIE, SAM, Kirkpatrick) to create effective solutions.
• Leverage multimedia and learning technologies to enhance engagement.
• Ensure alignment with objectives and learner needs; evaluate and improve programs.
• Manage multiple projects within timelines and budget; stay current with trends.

Qualifications:

• Bachelor’s in Education, Instructional Design, L&D, or related field (Master’s preferred) or 2–4 years’ experience.
• Experience with e‑learning tools (Articulate Storyline, Captivate, Camtasia, Rise, Vyond).
• Knowledge of LMS and digital learning platforms; strong communication and collaboration skills.

Learning Management System (LMS) Administrator

Location: Mandaluyong / Taguig area. Salary range and posting indicate wide scope.

Job Description

Overview: Administer and maintain the LMS to support training programs, from course creation to reporting and analytics.

Key Responsibilities

• LMS configuration, maintenance, user management, permissions, course structures, and uptime.
• Content uploads, version control, and course administration by role/department.
• Provide training and support; generate reports; monitor progress and compliance.
• Coordinate with LMS vendor for updates and enhancements; stay current with LMS best practices.

Qualifications

• Bachelor’s degree in Education, HR, IT, or related field; 1–2 years in LMS administration.
• Proficient in MS Office and e‑learning tools; strong troubleshooting and communication skills.

Other notes

• Onsite work; benefits include health insurance (HMO), leave credits, etc.

Other Roles and Locations

Other postings include roles such as Learning Management System Administrator – Compliance Training (Pioneer) and additional Instructional Design roles across Metro Manila. Locations include Mandaluyong, Taguig (BGC), and Pasig/Manila areas, with onsite requirements and shifting schedules.

Application Guidance

To apply, follow the organization’s standard process and reach out to the listed contacts for more information.

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