Identity and Access Management Analyst

3 days ago

Taguig, Philippines Willis Towers Watson Full time

Description

Key Responsibilities:

  • Monitor, investigate, and respond to access-related incidents and anomalies.
  • Support and maintain IAM tools, including Azure AD, Microsoft Entra ID, and PIM (Privileged Identity Management).
  • Perform regular audits of user roles and access permissions across subscriptions and AD groups.
  • Execute and support onboarding/offboarding processes to enforce least privilege access principles.
  • Provide first-level support related to IAM operations.
  • Collaborate with cloud and security teams to review role assignments, service principals, and RBAC policies.
  • Maintain compliance documentation related to access control changes and audit responses.
  • Contribute to continuous improvement initiatives in IAM governance and automation.
  • Document and maintain runbooks and process flows for IAM tasks and escalation procedures.
  • Participate in incident reviews and support investigations related to identity threats or misconfigurations.
Qualifications

Essential

  • Solid understanding of identity management principles and IAM lifecycle operations.
  • Experience with Microsoft Entra ID/Azure AD , including RBAC and PIM role activations .
  • Familiarity with AuditLogs and interpreting access activity via KQL queries .
  • Strong troubleshooting and analytical skills with attention to data accuracy.
  • Experience with support tools such as ServiceNow , Log Analytics , and Azure Monitor .
  • Basic scripting knowledge (PowerShell or KQL) for automation and reporting.
  • Understanding of compliance frameworks such as ISO , SOC , or GDPR .
  • Strong written and verbal English communication skills.
  • Ability to work in a rotational shift environment and collaborate across time zones.

Desirable

  • Certification in Azure Security Engineer Associate or related Microsoft certifications.
  • Experience in Entra ID role design and JIT (Just-In-Time) access governance.
  • Familiarity with enterprise IAM platforms (SailPoint, Okta, etc.)
  • Knowledge of ITIL practices, especially in incident and change management.
  • Experience in working with multi-tenant environments or hybrid cloud setups.

WTW is an Equal Opportunity Employer

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