Customer Support

3 days ago

Valenzuela, Philippines Lay Erty Full time ₱150,000 - ₱250,000 per year

Key Responsibilities & Duties

  • Handle customer inquiries through phone, email, or in-person, providing accurate information about products, services, lead times, and order status.

  • Process and monitor customer orders, ensuring accuracy and timely delivery in coordination with production and logistics teams.

  • Assist in preparing quotations, proposals, and order confirmations.

  • Address and resolve customer complaints, issues, and product concerns professionally and efficiently.

  • Maintain customer records, including purchase history, requirements, and feedback, in the company's system.

  • Coordinate with the manufacturing team to update customers regarding production schedules, delays, or product availability.

  • Generate reports on customer service activities, order tracking, and customer feedback for management review.

  • Participate in company events, training, and continuous improvement initiatives to enhance service quality.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field).
  • With experience in customer service, preferably in a manufacturing or related industry.
  • Strong communication and interpersonal skills.
  • Proficient in MS Office (Word, Excel, Outlook)
  • Highly organized with keen attention to detail.
  • Ability to handle multiple tasks and work under pressure.
  • Strong problem-solving and negotiation skills.

Personal Attributes:

  • Proactive, approachable, and customer-oriented.
  • Can adapt to a fast-paced, team-driven environment.
  • Strong sense of accountability and professionalism.
  • Willing to be assigned in Valenzuela City.

Job Type: Full-time

Ability to commute/relocate:

  • Valenzuela: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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