Manager of Operational Risk

7 days ago

Quezon City, Philippines Manulife Financial Full time

Overview

This position Manager - Operational Risk & Resilience Oversight role reports directly to the Head of ORRO Governance & Risk Program Oversight , with matrix reporting to the Asia Regional Operational Risk Management team . This position is part of the second line of defense - Independent Risk Management function and will support the first line of defense businesses to ensure that operational risk management tools are effectively used by the first line to identify, assess and monitor operational risks.

The position requires strong understanding of operational risk, risks and controls, and solid communication and influencing skills. This position will operate across multiple businesses, functions, and geographies, to promote and enhance awareness of risks and controls, and execution of operational risk program requirements.

Key Responsibilities
  • Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities (risk and control assessments (RCSA), incidents and losses, EUCs) performed by business owners.
  • Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
  • Evaluate and recommend new controls where gaps have been identified.
  • Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that Issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
  • Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue, and propose action plans.
Required Qualifications
  • Minimum of three (3) years in operational risk management or related fields such as audit or compliance, focusing on third-party risk management
  • Strong understanding of operational processes, risks, and controls.
  • Broad knowledge of financial services and insurance business, along with related products.
  • Experience with independent control design assessment and evaluating operating effectiveness.
Preferred Qualifications
  • Strong professional skepticism and detail orientation with excellent analytical and critical thinking skills.
  • Ability to quickly understand business processes and their risk implications, analyze complex situations, and make valuable and practical recommendations.
  • Results-oriented with a focus on quality, delivering value, and strong attention to detail.
  • Ability to balance priorities and meet deadlines.
  • Solid written and oral communication skills.
  • Strong influencing skills to build effective relationships within and across divisions.
  • High proficiency in MS Office Products and data analytics tools is a plus.
When you join our team
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife (宏利)

Manulife Financial is an international financial services company. For more information, please visit:

Equal Opportunity Employer

我们拥抱多元，致力于吸引、培养及挽留多元员工，营造包容的工作环境，确保公平的招聘、挽留、晋升及薪酬制度，及不因种族、性别、年龄等因素而区别对待。应聘过程如需协助，请联系 。

Working Arrangement

混合式

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