Manager of Operational Risk

3 days ago

Quezon City, Philippines Manulife Full time

Overview

Manager of Operational Risk & Resilience Oversight — Manulife, Quezon City, National Capital Region, Philippines

Responsibilities
  • Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities (risk and control assessments (RCSA), incidents and losses, EUCs) performed by business owners.
  • Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
  • Evaluate and recommend new controls where gaps have been identified.
  • Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
  • Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue, and propose action plans.
Required Qualifications
  • Minimum of three (3) years in operational risk management or related fields such as audit or compliance, focusing on third-party risk management
  • Strong understanding of operational processes, risks, and controls.
  • Broad knowledge of financial services and insurance business, along with related products.
  • Experience with independent control design assessment and evaluating operating effectiveness.
Preferred Qualifications
  • Strong professional skepticism and detail orientation with excellent analytical and critical thinking skills.
  • Ability to quickly understand business processes and their risk implications, analyze complex situations, and make valuable and practical recommendations.
  • Results-oriented with a focus on quality, delivering value, and strong attention to detail.
  • Ability to balance priorities and meet deadlines.
  • Solid written and oral communication skills.
  • Strong influencing skills to build effective relationships within and across divisions.
  • High proficiency in MS Office Products and data analytics tools is a plus.
When you join our team:
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.
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