Senior Customer Success Trainer

3 weeks ago


Lipa, Philippines TalentPop App Full time

Overview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's success. The Impact You'll Have This isn't just about reading a manual; it's about enabling careers . You will own the entire learning journey for new and existing team members, ensuring they are not just trained, but truly ready to succeed as Brand Concierges for top eCommerce brands. This role plays a vital part in shaping our team's capability to deliver excellence. Your Day-to-Day Responsibilities Design & Deliver: Create, update, and facilitate high-impact virtual training programs (via Zoom) for new hires on core customer service skills, company policies, and platform proficiency. eCommerce Platform Expertise: You will be the master instructor for key CX and eCommerce platforms, including Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify. Curriculum Development: Design engaging, scalable training content, assessments, and learning materials using specialized tools like Trainual, Loom, and Canva. Performance Coaching: Evaluate trainee performance, deliver constructive, actionable feedback, and mentor new team members through their critical onboarding period. Strategic Onboarding: Lead and manage the entire New Team Member Onboarding Week, ensuring a smooth, inspiring, and effective start for every new hire. What You'll Bring to TalentPop We are looking for a highly capable professional with specific BPO and eCommerce domain knowledge. You should bring: Industry Background: 3–5 years of experience in the BPO/Outsourcing space, specifically within the Customer Service industry. Training Expertise: 1–2 years dedicated experience as a Customer Service Trainer or Learning Specialist. Tech Stack Proficiency: Hands-on knowledge of eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk. Operational Knowledge: Familiarity with eCommerce operations, as well as CRM and project management tools like HubSpot and Monday.com. Bonus Experience: Previous experience as a Virtual Assistant is preferred, along with proficiency in Canva, Trainual, and Loom. Why Join TalentPop? At TalentPop , we do more than build teams—we build careers. We offer full-time, remote work (US PST hours) and competitive benefits designed to reward high performance: Growth: A positive, collaborative environment where your ideas directly shape our training strategy. Rewards: Performance and recognition bonuses for top achievers, plus a year-end bonus. Wellness: Health and dental insurance or a monthly health stipend, plus paid time off to rest and recharge. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr



  • Lipa, Philippines St Trinity Property Group Full time

    Position Overview Position Overview: A Customer Success Specialist (Contract) in the real estate/property sector plays a pivotal role in ensuring a smooth and efficient contract exchange and settlement process. This position requires a strong understanding of the Australian property market, legal processes, and exceptional customer service skills. Key...


  • Lipa, Philippines TalentPop App Full time

    2 days ago Be among the first 25 applicants The Opportunity: Drive World-Class Service Delivery Are you an expert in virtual training and service operations, ready to own and scale a high-performing global training program? We're seeking a CX Partner Training Specialist to manage the learning strategy for our frontline customer service teams across multiple...


  • Lipa, Philippines Pearl Full time

    Industry: eCommerce / Luxury Retail / Customer SuccessWork Arrangement: Fully RemoteJob Type: Independent Contractor, Full-timeWork Schedule: Monday–Friday, 7:00 AM – 8:00 PM PST, and Saturday–Sunday, 8:00 AM – 5:00 PM PST (shifting schedule every month; must be open to working weekends and U.S. holidays during peak seasons and special events)...


  • Lipa, Philippines Knack RCM Full time

    Urgently Client Success Manager for Clark, Pampanga/Lipa, Batangas The Client Success Manager role requires prior experience in Durable Medical Equipment, Denials Management, Accounts Receivable, Coding, and Cash Posting within the healthcare revenue cycle. Key Responsibilities: Client Oversight & Reporting: Daily/weekly reporting across all clients...

  • Virtual Training

    3 weeks ago


    Lipa, Philippines TalentPop App Full time

    Overview The Opportunity: Shape the Future of Service Delivery Are you a proven leader in the BPO and training space, ready to manage and scale a high-performing global training program? We're seeking a Virtual Training & BPO Operations Manager to own the learning strategy for our frontline customer service teams across multiple BPO partnerships and client...


  • Lipa, Philippines TeleTech Holdings, Inc. Full time

    Your potential has a place here with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative working onsite in Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines...


  • Lipa, Philippines TransferMate Global Payments Full time

    Overview TransferMate - a subsidiary of CluneTech - was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payments provider. With a global payments network covering 200+ countries and territories, TransferMate has established partnerships with some of the largest banks, fintechs and software...

  • HubSpot Developer

    3 weeks ago


    Lipa, Philippines Outsourced Pro Global Full time

    Overview Senior Recruitment Specialist & In-House Trainer | Leading Recruitment Strategies & Talent Development at Freedom Property Investors Salary: PHP 80,000 - PHP 100,000 per month Location: Remote – Philippines Job Type: Full-Time | Day Shift (Sydney, Australia Time Zone) Leave: 28 days of paid leave per year Incentives: Performance-Based Annual...


  • Lipa, Philippines TeleTech Holdings, Inc. Full time

    What You’ll Do Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming...

  • Manager, Learning

    3 weeks ago


    Lipa, Philippines TTEC Full time

    Manager, Learning & Development Join to apply for the Manager, Learning & Development role at TTEC Your potential has a place here with TTEC’s award-winning employment experience. As a Training Manager - Learning and Development working onsite in Lipa City, Batangas, you’ll be a part of bringing humanity to business. What You’ll be Doing Coach and...