Service Advisor

3 days ago

Muntinlupa, Philippines Clicks Group Full time

Service Advisor - Clicks Mafikeng Station Clicks Group, Mafikeng - Capital City, South Africa Listing reference: click_ Listing status: OnlineApply by: 30 October 2025 Position Summary This role reports to the Store Manager and is responsible for ensuring service excellence at the point of sale, managing operational activities, stock, cash handling, and promoting the Clicks clubcard. Job Description Job Purpose: To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. Job Objectives: To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration. To ensure shop assistants/cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times. To ensure sufficient staffing of the shop assistants/cashiers in line with the work schedule, company policies and labour legislation. To timeously and efficiently resolve all customer queries in line with the Company’s policies. To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets. To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. Minimum Requirements Grade 12. Maths 50% and English 50% at grade 12 level (desirable). Relevant Retail/Business Management qualification (External applicants). 1 year’s experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment. Numeracy and stock management experience. Skills, Abilities and Job Related Knowledge Understanding and application of financial management principles. Retail/FMCG background and understanding of merchandising and promotions principles. Knowledge of stock, cost, risk and compliance management procedures. Knowledge of customer service excellence. Knowledge of labour legislation and IR practices. Knowledge of competency based interviewing. Results and target driven. Sound managerial skills. Planning and organising skills. Problem-solving skills. Strong customer orientation. Good communication skills. Computer literacy. Numeracy skills. Competencies Leading and Supervising. Delivering Results and Meeting Customer Expectations. Relating and Networking. Following instructions and procedures. Working with people. Analysing. Planning and organising. Coping with Pressures and Setbacks. All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply. #J-18808-Ljbffr

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