Customer Support Representative

24 hours ago

Dasmariñas, Philippines Flex Full time

Overview

Flex is building a finance super app for premium business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. We are targeting a ~$1T revenue opportunity that is largely up for grabs.

Flex is a fully remote company and this role can be performed from anywhere.

Join the Flex Customer Experience team as a key contributor. We\'re not just looking for someone to handle inquiries but to genuinely advocate for our customers, ensuring every interaction is smooth, insightful, and adds value. This role requires a proactive problem-solver who thrives in a fast-paced environment and enjoys collaboration beyond traditional support roles.

What You’ll Do
  • Be the face of Flex, delivering empathetic and precise support via email, chat, and phone.
  • Quickly identify and resolve complex issues independently, thinking creatively and resourcefully.
  • Collaborate with engineering and other teams to diagnose and fix software bugs, ensuring smooth product operation.
  • Create and maintain helpful resources like FAQs and guides to empower users.
  • Analyze customer interactions to identify trends and areas for improvement in our products and processes.
  • Propose improvements to internal tools and workflows, driving efficiency and productivity.
What Makes You a Great Fit
  • You exhibit high emotional intelligence (EQ), maintaining composure and understanding amidst complex interactions.
  • You’re naturally curious, someone who enjoys investigating and solving problems.
  • You're an organization maven, efficiently structuring multiple priorities to ensure productivity and adherence to internal KPIs.
  • You're tech-savvy, unafraid to explore and learn new tools, constantly improving and mastering your technical skillset.
  • You're dependable and work independently without needing supervision.
  • You thrive in fast-paced environments with dynamic priorities.
What We’re Looking For
  • Fluent in English with exceptional communication skills.
  • Availability to work nights and weekends.
  • 2+ years of experience in fintech or financial customer support.
  • Familiarity with tools like Zendesk, Salesforce, and HubSpot.

$18,000 - $25,000 a year

#J-18808-Ljbffr

  • Customer Service Representative

    2 days ago

    Dasmariñas, Calabarzon, Philippines Lean Solutions Group Inc. Full time ₱288,000 - ₱360,000 per year

    Join Team AloricaAt Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to...

  • Customer Service Representative

    3 weeks ago

    Dasmariñas, Calabarzon, Philippines TalentPop App Full time

    Join to apply for the Customer Service Representative role at TalentPop AppAbout UsTalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.Perks & BenefitsAnnual performance-based increasesPaid time offHealth and...

  • Digital Customer Representative

    2 weeks ago

    Dasmariñas, Philippines Instructure, Inc. Full time

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate...

  • Customer Service Representative

    4 days ago

    Dasmariñas, Calabarzon, Philippines Cake and Cakes Bakeshop Full time ₱150,000 - ₱250,000 per year

    At Cake and Cakes Bakeshop, we believe that every cake tells a story. Our team is dedicated to providing exceptional service and delicious products that make every occasion special.We are seeking a friendly and enthusiastic Customer Service Representative to join our team. Your key responsibilities will include the following:Deliver excellent customer...

  • Customer Service Representative

    3 weeks ago

    Dasmariñas, Calabarzon, Philippines TalentPop App Full time

    About UsTalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.Perks & BenefitsAnnual performance-based increasesPaid time offHealth and dental insuranceHoliday bonusesPermanent work-from-home setupOpportunities...

  • customer service representative

    4 days ago

    Dasmariñas, Calabarzon, Philippines Cake and Cakes Bakeshop Full time $40,000 - $60,000 per year

    At Cake and Cakes Bakeshop, we believe that every cake tells a story. Our team is dedicated to providing exceptional service and delicious products that make every occasion special.We are seeking a friendly and enthusiastic Customer Service Representative to join our team. Your key responsibilities will include the following:Deliver excellent customer...

  • Sales Representative

    2 days ago

    Dasmariñas, Calabarzon, Philippines Global One Industrial Technologies Inc. Full time $104,000 - $130,878 per year

    Company DescriptionGlobal One Industrial Technologies, Inc. was established to provide industry-related services and products. Our company is equipped with well-trained and experienced technical personnel and installers who address material handling and storage needs. We are committed to offering reliable racking storage systems and equipment that ensure...

  • Sales Representative

    1 day ago

    Dasmariñas, Philippines Global One Industrial Technologies Inc. Full time

    Overview Global One Industrial Technologies, Inc. was established to provide industry-related services and products. Our company is equipped with well-trained and experienced technical personnel and installers who address material handling and storage needs. We are committed to offering reliable racking storage systems and equipment that ensure seamless...

  • Customer Support Specialist

    3 weeks ago

    Dasmariñas, Calabarzon, Philippines Sinch AB Full time

    OverviewAt SimpleTexting, we're seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you'd be the heart and soul of...

  • Customer Service Representative

    1 week ago

    Dasmariñas, Calabarzon, Philippines RGMC Group of Companies Full time ₱240,000 - ₱360,000 per year

    JOB DUTIES AND RESPONSIBILITIES:Generates and manages online operations and serves as the point-person of online platforms such as Lazada, Shopee and other marketplace.Answers all customer queries and concerns on Facebook messenger, Instagram and official email addressAnswers and addresses customer queries and concerns on e-commerce platforms including chat,...