WFM Scheduler

Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports. Knowledge on WFM systems such as eWFM, Verint/Blue Pumpkin, IEX, CMS etc. Minimum of 2-year WFM experience in a call center inbound voice process. With forecasting & scheduling experience is a must. Preferably with experience in Alvaria

Job OverviewAs a BPO WFM Assistant Manager at TASQ Staffing Solutions, you will be responsible for overseeing the workforce management function. This role requires excellent skills in capacity planning, scheduling, real-time management, and reporting.Key Responsibilities* Develop and implement efficient workforce management strategies* Lead internal and...

Job DescriptionThe BPO WFM Assistant Manager is responsible for leading the workforce management function across various sites. This involves developing and implementing strategies to improve productivity, efficiency, and employee engagement.Key Accountabilities* Design and implement workforce management processes* Conduct site visits to assess operational...

Role & Responsibilities Manage the scheduling process of the program. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager. Manage employee information changes inside Verint WFO system Communicate effectively with internal and external customers Responsible for balancing staffing requirements...

About the RoleThe BPO WFM Assistant Manager will play a crucial part in driving business results through effective workforce management. The ideal candidate will have a strong background in capacity planning, scheduling, and real-time management.Responsibilities* Develop and execute strategic workforce management plans* Conduct regular performance reviews to...