Learning Experience Manager

4 days ago

Bacoor, Philippines TaskUs Full time

Job Description TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping them represent, protect, and grow their brands. With a cloud‑based infrastructure, we serve clients in social media, e‑commerce, gaming, streaming, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. We employ approximately 45,000 people in 23 locations across 12 countries. TaskUs prioritizes a People‑First culture where employees thrive through competitive salaries, comprehensive benefits, and professional growth opportunities. We champion diversity, equity, inclusion, and community impact. What We Offer We provide competitive industry salaries, comprehensive benefits packages, and an inclusive work environment. Our People‑First culture includes Total Rewards, Wellness, HR, and Diversity programs. Internal mobility and professional development are encouraged at all career stages. Responsibilities Lead the initiation, development, and implementation of the TaskUs Training Department’s site‑wide initiatives. Design and drive campaign‑specific training programs for Team Leaders and Teammates. Create and maintain training materials that maximize campaign task mastery and personal development. Develop and execute detailed curriculum, training, and evaluation for Team Leader and Teammate development. Provide technically sound, engaging training aligned with campaign and business objectives. Maintain all relevant training documents for trainees at all levels, from new teammates to seasoned team leaders. Proactively explore departmental and campaign needs to develop tailored training materials. Propose and publish a year‑long training calendar with quarterly objectives. Plan training policies, programs, testing tools, methods, and systems to ensure product and service quality. Collaborate with Operations Directors, Operations Managers, and their U.S. counterparts to communicate effectively. Requirements Minimum Bachelor’s degree in any field. At least 5 years of managerial and/or supervisory experience. Excellent presentation, communication, and interpersonal skills. High independence and motivation to oversee projects to completion. Ability to adapt training materials for diverse audiences. Proficiency in Google Workspace and Microsoft Office applications. Benefits & DEI TaskUs is proud to be an equal‑opportunity workplace and an affirmative action employer. We celebrate and support diversity, commit to inclusive practices, and provide reasonable accommodations during the hiring process. If you need assistance, please let us know. How We Partner To Protect You TaskUs will never solicit money from you during the application process or require payment for any reason. Communicate only with authorized TaskUs recruiters. #J-18808-Ljbffr

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