Travel Reservations Specialist

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Travel Reservations Specialist – Hotel & Land Operations

Location: Makati City, National Capital Region

Company: HOT Business Solutions Inc. (House of Travel Group) – supporting teams across Australia and New Zealand

Travel Reservations Specialist – Hotel & Land Operations is the go-to support for our retail travel consultants, helping them secure the best options for their clients. The role is service- and detail-oriented, covering hotel and land bookings, coordination with suppliers, and quick, professional issue resolution.

Responsibilities

  • Assist retail consultants with bookings, product sourcing, quotes, amendments, cancellations, and confirmations
  • Liaise with suppliers for availability, special requests, and no-shows
  • Process invoices, vouchers, itineraries, and refunds
  • Provide guidance on systems, campaigns, and booking processes
  • Research and resolve booking issues, escalating as needed
  • Collaborate with finance, product, and operations teams to ensure accurate and timely support
  • Participate in continuous improvement, knowledge-sharing, and training

Qualifications

  • 2-3 years' experience in travel, tourism, or reservations customer service/operations
  • Knowledge of the travel industry, multiple destinations, and suppliers
  • Strong communication skills (verbal & written)
  • Proficiency in MS Office and ability to work across multiple systems
  • High attention to detail, strong organizational skills, and ability to multitask under pressure
  • Team player with a proactive, solution-oriented mindset
  • Flexibility to work on a rostered schedule, including after-hours support
  • Preferably with GDS experience (Amadeus, Sabre, Galileo, or similar)

What's in it for you?

  • Hybrid work setup after training (3 months onsite, then mix of office/working from home)
  • Monthly Base Salary: PHP 35,000
  • Early day-shift schedule aligned with AU/NZ business hours (6:00 A.M. – 3:00 P.M. Manila time)
  • Part of a fun and collaborative culture that values teamwork, learning, and growth
  • Opportunity to work with international teams and gain exposure to the travel industry across Australia and New Zealand

Application note

As part of our hiring process, we ask all applicants to complete a Travel Industry Assessment. The first interview (with our HR) will be scheduled right after that to keep things moving smoothly

This advertiser has chosen not to accept applicants from your region.

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