Senior Analyst Escalations, Customer Care

4 weeks ago

Quezon City, Philippines Western Union Full time
**Senior Analyst Escalations, Customer Care – Quezon City, Philippines**a worldThe Senior Analyst Escalations - Customer Care is primarily responsible for managing the full cycle of customer complaint investigations and resolutions, covering both regulatory and non-regulatory issues. Root cause analysis is a vital part of this role, aimed at eliminating underlying problems that cause customer dissatisfaction. The role requires delivering exceptional customer care to ensure that not only are complaints addressed, but customer loyalty is strengthened.**Role Responsibilities** **Role Requirements** Proven analytical abilities and resourcefulness in case research Strong attention to detail and excellent documentation skills Ability to work collaboratively across multiple departments within Western Union to resolve complex customer service issuesExcellent written and verbal communication skills Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at **Benefits** You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Philippines specific benefits include: Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.
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