Senior Tech Project Analyst

Optum Quezon City, National Capital Region, Philippines

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Optum Quezon City, National Capital Region, Philippines

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Customer Relationship Manager (CRM) in Technology is responsible for building and nurturing long-term relationships with customers to ensure their satisfaction, retention, and success with technological solutions. Acting as a strategic partner and advocate, the CRM ensures that customer needs are understood and addressed, facilitates the adoption of technology products and services, and drives continuous value realization. The role is pivotal in enhancing customer experience, resolving issues proactively, and identifying opportunities for upselling, cross-selling, and innovation.
Primary Responsibilities

• Customer Engagement & Relationship Building
• Develop and maintain solid relationships with key customer stakeholders
• Serve as the primary point of contact for customer inquiries, feedback, and escalations
• Conduct regular check-ins and business reviews to assess satisfaction and progress
• Customer Success & Value Delivery
• Ensure customers achieve their desired outcomes through effective use of technology solutions
• Monitor product adoption and usage metrics to identify gaps and opportunities
• Collaborate with internal teams to deliver tailored solutions and support
• Issue Resolution & Advocacy
• Proactively identify and resolve customer issues, ensuring timely and effective solutions
• Act as the voice of the customer within the organization, advocating for their needs and priorities
• Escalate critical issues and coordinate cross-functional responses when necessary
• Retention & Growth
• Drive customer retention through high satisfaction and engagement
• Identify opportunities for upselling and cross-selling based on customer needs and usage patterns
• Support renewal processes and contract negotiations in collaboration with sales teams
• Insights & Reporting
• Track and report on customer health metrics, satisfaction scores, and engagement levels.
• Provide feedback to product and service teams to inform improvements and innovation
• Maintain accurate records of customer interactions and account status
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  

Required Qualifications

• 3+ years of experience in Microsoft Office Suite (M365), Windows 10: Basic knowledge of Windows 10 environments, including troubleshooting and configuration, VPN & Network Support, Microsoft Teams
• 3+ years of experience in Project and Program Management
• 3+ years of experience in technology products and services (e.g., SaaS, cloud, enterprise IT)
• 3+ years of experience in customer success, account management, or relationship management in a tech environment
• Proven excellent communication, interpersonal, and problem-solving skills
• Ability to manage multiple accounts and priorities simultaneously
• Familiarity with customer success methodologies and lifecycle management
  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.

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