Escalations Analyst

2 weeks ago

Quezon City, Philippines RELX Full time

RELX Quezon City, National Capital Region, Philippines

The Escalations Analyst role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers. More to this, such will cater product and service information to customers, suggest and administer programs to aid customer needs, and provide trials to customers and data users.

Accountabilities

  • First point of contact for consumers via telephone
  • Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
  • Provide disclosures to consumers.
  • Assist consumers in filing disputes for all products.
  • Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
  • Research dispute requests to ensure disputes are accurate and warranted.
  • Educate consumers educating them on reports, claim information, reason codes, etc.
  • Researching multiple databases for consumer’s information.
  • Work with Dispute and Resolution teams to resolve consumer disputes.
  • Document records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (RightNow, MBSi).
  • Perform other duties as assigned.

Technical Skill

  • Excellent phone etiquette with outstanding Customer Service skills.

Soft Skills

  • Self-motivated with positive attitude.
  • Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
  • Ability to follow strict guidelines and standard operating procedures is a MUST.
  • Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.
  • Must have the ability to work quickly in a fast-paced environment; work well as a team member and work well independently.

Seniority level : Entry level

Employment type : Full-time

Job function : Business Development and Sales

Industries : Technology, Information and Media

#J-18808-Ljbffr

  • Senior Analyst Escalations, Customer Care

    4 weeks ago

    Quezon City, Philippines Western Union Full time

    **Senior Analyst Escalations, Customer Care – Quezon City, Philippines**a worldThe Senior Analyst Escalations - Customer Care is primarily responsible for managing the full cycle of customer complaint investigations and resolutions, covering both regulatory and non-regulatory issues. Root cause analysis is a vital part of this role, aimed at eliminating...

  • Senior Analyst Escalations, Customer Care

    1 week ago

    Quezon City, Philippines Western Union Full time

    Senior Analyst Escalations, Customer Care page is loaded## Senior Analyst Escalations, Customer Carelocations: PHL - Quezon Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 15, 2025 (6 days left to apply)job requisition id: JR **Senior Analyst Escalations, Customer Care – Quezon City, Philippines****Western Union powers...

  • SOC Analyst

    4 weeks ago

    Quezon City, Philippines RFA, Inc. Full time

    As a member of the RFA Security Operations Center, a SOC Analyst monitors and analyzes the output from various security monitoring and scanning tools to detect malicious or anomalous activity on behalf of RFA clients. The SOC Analyst recommends actions per established procedures for the detection, containment, and remediation of cyber security incidents. The...

  • Research Analyst

    2 weeks ago

    Quezon City, Philippines FactSet Full time

    Overview FactSet Taguig, National Capital Region, Philippines Join to apply for the Research Analyst role at FactSet . FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values...

  • Data Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines MAXIMUM SOLUTIONS CORPORATION Full time ₱150,000 - ₱300,000 per year

    Data Analyst is responsible for Oracle vendor and vendor quote maintenance, making sure that system data is consistent with approved requests. He/She is responsible to extract system reports, prepare and publish component cost audit reports, and get closure on component cost issues.Responsibilities:Maintain Oracle vendor master from approved requestsMaintain...

  • Financial Analyst

    4 weeks ago

    Quezon City, Philippines S&P Global Full time

    Overview S&P Global Quezon City, National Capital Region, Philippines Join to apply for the Financial Analyst role at S&P Global. Location: Hyderabad / Quezon City. Senior Financial Analyst - AR; The Team: Global AR & Credit team focused on managing revenue and cash collections metrics. The Role: Senior Financial Analyst - AR. Responsibilities Understand...

  • SOC Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱720,000 per year

    Job Description:We are looking for a self-motivated Senior Cybersecurity Analyst to join the R1 Cybersecurity Operations Team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career. The successful candidate must be well-versed...

  • L1 Help Desk Analyst

    4 weeks ago

    Quezon City, Philippines ECLARO Full time

    Overview Role: L1 Help Desk Analyst Position Summary: The Level 1 Help Desk Analyst provides first-line technical support to internal employees, resolving basic hardware and software issues. This role is essential in ensuring smooth day-to-day IT operations and maintaining high level of user satisfaction. Key Responsibilities Respond to help desk tickets,...

  • Service Desk Analyst

    4 weeks ago

    Quezon City, Philippines ECLARO Full time

    ECLARO Quezon City, National Capital Region, Philippines Service Desk Analyst ECLARO Quezon City, National Capital Region, Philippines Main Purpose Manage user access requests (e.g., account provisioning, deactivation, license assignments). Classify, prioritize, and escalate tickets appropriately to Tier 2. Address general IT issues, perform password resets,...

  • WFM/ Real Time Analyst

    3 weeks ago

    Quezon City, Philippines Risewave Consulting Inc. Full time

    Key Responsibilities: Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...