Csr For Healthcare Account At Tp Sucat Apply Now

1 week ago


Philippines Buscojobs Full time

Client Support Officer

Posted today

Job Description

As our Client Support Officer, your Resourcefulness, Attention to Details and Strong Organizational Skills will be an immense value as you work together with our lively and goal-driven team. You are the first line of contact for all general inquiries and requests through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives. Ensure service and support are provided to customers at agreed levels and that high customer satisfaction levels are maintained.

What you’ll bring in

  • Has 2 years relevant experience
  • Excellent Verbal and Written English communication skills
  • Experience in help desk/call centre/customer service
  • ITIL knowledge/certification seen favourably
  • Excellent Customer Service skills
  • Ability to multi-task, prioritize and adapt to changes quickly
  • Ability to manage relationships and expectations on various levels
  • Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude)
  • Data entry and strong, accurate typing skills
  • Strong Microsoft Office Skills

Responsibilities

  • Act as the first point of contact to the customer for all types of service requests.
  • Monitor service ticket progress and escalate tickets as required.
  • Perform customer follow-up to verify final resolution and determine satisfaction level.
  • Understand overall service desk objectives, as well as the role and function of each team member.
  • Communicate with customers to keep them informed of incident progress and inform them of impending changes or outages.
  • Work with the Operations Manager to ensure requests are routed to the proper resource for quick resolution.
  • Escalate service requests that require engineer level support.
  • Understand processes in Autotask (ITSM Tool) by completing assigned training materials and work effectively with the ITSM Tool (Autotask).
  • Accurately completing timesheets.

Perks

  • Day 1 HMO for employees
  • Continuous career development and certifications
  • Additional HMO coverage with Dental (with dependent & pre-existing conditions accepted)
  • Mental health consultations
  • Access to Medical Team on Day 1
  • Life insurance
  • Paid-time offs
  • Annual Appraisal based on merits
  • Free Daily Meals
  • Employee referral programs
  • Regular awards and recognitions
  • Employee Savings Program

Note: The description above contains the core responsibilities, qualifications and perks for the Client Support Officer role. Other listings in the provided content appear multiple times with similar or identical wording and are not repeated in this refined description.

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