Csr For Non Agent Position Apply Now

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Summary

Multiple CSR/Help Desk/Call Center opportunities described. Responsibilities typically include handling customer inquiries via calls, emails, and messages; resolving issues; providing information about products or benefits; and ensuring quality service. Qualifications commonly required include high school diploma or college-level coursework, good communication skills, ability to work shifts (including evenings/night), and willingness to work from home or on-site depending on the role. Some listings require specific technical knowledge (e.g., Active Directory, MS 365, VPN, network basics) and prior experience in customer service, help desk, or BPO roles.

Responsibilities (example blocks)
  • Respond to customer inquiries via phone, email, or chat; resolve issues or route to appropriate teams.
  • Assist with onboarding/offboarding tasks, account provisioning, and access management as applicable.
  • Document resolutions and update SOPs/runbooks; provide feedback for process improvements.
  • Coordinate with internal teams and external providers to resolve issues and manage requests.
  • Maintain accurate records of customer interactions and support activities.
Qualifications (example blocks)
  • High school diploma or equivalent; some listings prefer 2 years of experience in service desk/help desk or CSR roles.
  • Proficient in relevant software (MS Office, email clients, ticketing systems); basic technical aptitude for IT-related roles (e.g., AD, 365, VPN, firewalls) as required.
  • Strong written and verbal communication skills; ability to handle sensitive information with discretion.
  • Willingness to work 100% onsite or 100% remote depending on the posting; night/shifting availability may be required.
Benefits (where listed)
  • Health insurance, life insurance, and other standard benefits
  • Performance bonuses or incentives
  • Leave benefits and company-sponsored programs

Note: Several postings indicate regional application restrictions. This refinement preserves core job content while removing non-essential boilerplate and formatting inconsistencies.

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