Medical Information Specialist

3 weeks ago

Makati, Philippines ProPharma Full time

Medical Information Specialist (day shift, Makati based) ProPharma Makati, National Capital Region, Philippines ProPharma are looking to expand our Medical Information Specialist team in Makati (must be able to visit the office in a hybrid working style ), to support our clients across APAC. The position is a hybrid role, based in our new office in Makati and the working hours are supporting AEST/AEDT. The Medical Information Specialist (MIS) is part of the ProPharma Group MI Contact Centre and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints. Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information received via the contact centre, and website/e-mail. Essential Functions: Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma internal policies and practices. Proficient in medical terminology both in English and Filipino, verbally and in writing. Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner within required timeframes according to government regulations, ProPharma internal SOPs, and client working practices/instructions. Formulates and provides accurate responses utilizing approved labelling and company standard responses, published literature, and other data (e.g. internal clinical data, post‑marketing surveillance data). Assists with writing custom responses utilizing this data. Adheres to company and country‑specific privacy policies. Essential Qualifications: Excellent phone and customer service skills. Able to work hybrid in Makati. We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed. ***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.*** #J-18808-Ljbffr

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