Distribution Risk and Quality Control Assistant Manager

The Distribution Risk and Quality Control Manager will assist the Head of Distribution Risk and Quality Control in supporting the development and monitoring of sales quality controls and risk management processes. This role is ideal for an entry-level professional eager to grow within the risk and compliance field.

Position Responsibilities:

Distribution Governance:

• Assist in evaluating current and emerging risks to ensure effective control focus.
• Support the monitoring and documentation of Audit Items and Compliance findings related to Distribution.
• Assist in the preparation of reports and documentation for the Distribution Risk Committee and other stakeholders (ie IFM Steerco, Distribution Risk Committee, Region reports, and Bank reports).
• Provides support in tackling persistency challenges and other sales-related concerns including in-force management, e-Welcome/Welcome calls and reinstatement.
• Provides support for the Distribution Risk Committee by coordinating the meetings and recording of minutes and noting any actions arising from the discussion.
• Provides support in the management of the Archer system and incident reporting for Audit, Risk and Compliance findings

Data Analytics and Control Review:

• Assist in preliminary reviews of exceptional cases from Operations, Distribution Compliance and Employee Relations.
• Support the Risk Controls Self-assessment (RCSA) and Fraud Risk Assessment processes.
• Contribute to documentation reviews and control assessments of sales processes.

Individual Responsibilities:

• Support adherence to Risk Management, Compliance, and Audit Services requirements.
• Aid in the timely escalation of material issues and non-compliant activities.
• Assist in designing and performing controls testing plans to ensure effectiveness.

Key Shared Accountabilities:

• Participate in the development and assessment of corrective action plans (CAP) alongside senior analysts and risk owners.
• Collaborate on Risks Control Self-Assessment and Fraud Risk Assessment with distribution business units.
• Monitor complaints and incidents, and employee relation matters with focus on sales misconduct.
• Monitor Distribution management of sales validation, and replacement of policy (ROP).
• Support initiatives for improving the risk management framework and related tools.

Required Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Minimum of 3-5 years of experience in insurance or financial services industry with knowledge of risk management or quality control, handling sales misconduct and/or complaints handling.
• Knowledge of data analytical tools (ie MSExcel) preferred.

Preferred Qualifications:

• Strong analytical and communication skills, with a willingness to learn and grow.
• Strong problem solving and analytical skills.
• Results oriented, with the ability to manage competing priorities and projects.
• Ability to effectively communicate ideas and recommendation orally and in writing, while considering the viewpoint of others.
• Ability to navigate company risk policies and standards.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement