Usage Billing Specialist

2 weeks ago

Taguig, Philippines LSEG Full time

LSEG Taguig, National Capital Region, Philippines Job Profile Summary Generates quotations as needed, inputs order details into relevant systems, and facilitates the end-to-end process from order-to-billing. Key Responsibilities and Accountabilities Owns the implementation of the entire order-to-billing process, and for providing ongoing order management support for Sales Team and clients. Manages and accomplishes the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders. Confirms all client orders are accurate for sales and financial reporting and ensures adherence to compliance controls and 3rd party guidelines. Aligns to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results. Handles and resolve queries relating to quote/order status, billing, client account information/permissioning, and compliance issues. Leads ad hoc initiatives with relevant groups, ensuring customer requests are successfully completed. Spots trends and make recommendations for improving systems and procedures. Owns basic Service Alerts, including creation, management and resolution of all alerts issued and performs pre-audits. Supports tasks related to Salesforce systems such as following up on pending orders and billing, navigating through moderately complex queries related to contracts or product installations. Supports the process of acquiring contracts, order forms from customers and trials management. Supports to resolve grievances related to administrative issues while partnering closely with internal customers. Qualifications and Experience Limited previous experience in Order to Cash / customer support roles. Applies general knowledge of business, developed through education, to make informed judgements. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. #J-18808-Ljbffr

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