Technical Support Engineer

4 weeks ago

Cebu City, Philippines Staff4Me Full time

Staff4Me is looking for a dedicated and proactive Technical Support Engineer to join our dynamic team. In this role, you will be the first point of contact for our clients, providing technical assistance, troubleshooting issues, and ensuring that our customers have a seamless experience with our products and services. Take inbound calls from customers and staff. Troubleshoot customer issues and provide solutions, and escalate issues not resolved or where no resolution is identified.

Responsibilities
  • Respond to client inquiries and provide timely technical assistance via multiple channels, including email, phone, and chat.
  • Diagnose and troubleshoot hardware and software issues to resolve client problems effectively.
  • Document incidents and resolutions in a clear and concise manner in our tracking system.
  • Collaborate with other teams to escalate and resolve complex issues.
  • Offer training and support to clients on product features and best practices.
  • Maintain a thorough understanding of our products and services to provide accurate support.
  • Foster strong relationships with clients to ensure high levels of satisfaction and retention.
  • Stay updated with emerging technologies and product updates to enhance support quality.
Minimum Requirements
  • Bachelor's degree in Computer Science or related field or equivalent experience.
  • Proven experience in a technical support role, preferably in a software or technology company.
  • Strong troubleshooting skills with the ability to analyze and resolve technical issues efficiently.
  • Excellent communication skills, both written and verbal, with a customer-focused mindset.
  • Basic knowledge of networking principles and system administration.
  • Ability to work independently and as part of a collaborative team.
  • Proficiency in using support ticket systems and documentation practices.
Benefits
  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.
#J-18808-Ljbffr

  • Technical Sales Engineer

    4 weeks ago

    Cebu City, Philippines Energy Integrated Systems and Support Services Full time

    Overview Energy Integrated Systems and Support Services Urgent ₱30-45K (Monthly) On-site - Laguna 1-3 Yrs Exp Bachelor Full-time Job Description Responsibilities Identify and target potential clients needing technical solutions Build and maintain strong relationships with new and existing clients Present and demonstrate products, highlighting...

  • Technical Support Engineer

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • Technical Support Engineer

    4 weeks ago

    Cebu City, Philippines Tahche Outsourcing Services Inc Full time

    About the job: Technical Support Engineer Our US Partner Client is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. As a Technical Support Engineer , you will be responsible for remote client support, with occasional onsite support, involving heavy interaction with...

  • Technical Support Engineer

    3 days ago

    Cebu City, Central Visayas, Philippines Asticom Technology Inc Full time ₱800,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:The IT Desktop Support Engineer is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. This role is crucial in ensuring the efficient operation of computer systems, resolving technical problems, and maintaining overall system performance across the...

  • Technical Support Engineer

    4 weeks ago

    Cebu City, Philippines CallTek Full time

    Staff4Me is looking for a dedicated and proactive Technical Support Engineer to join our dynamic team. In this role, you will be the first point of contact for our clients, providing technical assistance, troubleshooting issues, and ensuring that our customers have a seamless experience with our products and services. Take inbound calls from customer and...

  • Civil & Structural Engineer

    4 weeks ago

    Cebu City, Philippines Resonanz Technical Group Inc. Full time

    Overview Fresh Graduate Civil Engineer – Technical Support (Projects) Responsibilities Assist in preparing structural plans, drawings, and project documentation. Provide technical support to project engineers and site supervisors. Help coordinate civil/structural works with contractors, suppliers, and consultants. Conduct site measurements, inspections,...

  • Technical support engineer

    7 days ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time ₱900,000 - ₱1,200,000 per year

    As a Technical Support Engineer, you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.This is a full-time role, on a US shift and on a Work in the office set-up.If you have the right skill set, this may be your opportunity to enter this...

  • Mechanical Engineer

    4 weeks ago

    Cebu City, Philippines Resonanz Technical Group Inc. Full time

    Overview Employee Recognition and Rewards – Anniversary Gifts Responsibilities Supervise and monitor on-site construction site works involving mechanical systems. Oversee installation, commissioning, operation, and preventive maintenance of HVAC systems and plumbing . Conduct site inspections, troubleshooting, and corrective actions for mechanical issues....

  • Technical Support Engineer Tier II

    3 weeks ago

    Cebu City, Philippines CallTek Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Technical Support Engineer Tier II

    4 weeks ago

    Cebu City, Philippines Staff4Me Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...