Recruitment Operations Manager

3 days ago


Metro Manila Philippines Acquire Intelligence Full time

As a Recruitment Operations Partner supporting US business hours, you will act as the primary bridge between our US stakeholders and the Philippine-based recruitment team. You will own the delivery of real-time recruitment operations, provide support on both agent and non-agent roles, attend client meetings, manage urgent staffing needs, and coordinate across functions to maintain hiring efficiency and stakeholder satisfaction. This is a high-impact, individual contributor role ideal for someone with a strong background in full-cycle recruiting, stakeholder engagement and management, and recruitment operations strategy. Your key responsibilities are as follows: Act as the main point of contact for clients and business partners during US hours. Attend and represent the Talent Acquisition team in calibration meetings, hiring syncs, and ad hoc staffing discussions. Support day-to-day operations including interview coordination, requirement alignment, and candidate pipeline management. Ensure smooth transitions and handovers to the daytime recruitment team. Monitor pipeline activity and delivery performance against hiring timelines. Provide feedback to recruiters and ensure alignment with the service level agreements (SLAs). Initiate improvements in sourcing strategies when gaps are identified. Support employer branding efforts across online sourcing channels and job platforms. Ensure full visibility and timely communication to US-based clients and stakeholders. Proactively identify concerns or risks to hiring delivery and work internal teams to resolve them. Maintain documentation and updates aligned with business expectations and audit requirements. Lead or contribute to process improvement projects that enhance recruiter efficiency, reduce cost-per-hire, or improve candidate experience. Support implementation of strategic recruitment initiatives including system enhancements, reporting tools, and sourcing plans. Provide data-driven updates on recruitment status, pipeline movement, and hiring process. Ensure accuracy and consistency of recruitment metrics and reporting. Qualifications: With a least 3 to 5 years of end-to-end recruitment experience in a BPO or shared services environment. Strong experience managing recruitment operations for US-based accounts or global stakeholders. Excellent communication, presentation, and stakeholder management skills. Proficient in applicant tracking systems (ATS), sourcing tools, and recruitment metrics reporting. Experience in coordinating across cross-functional teams, including HR, operations, and compliance. Background in both agent and non-agent hiring. Familiarity with employer branding, referral programs, and candidate engagement strategies. Ability to lead and execute special recruitment projects with minimal supervision. Strong problem-solving skills and ability to drive process improvements independently. Ability to prioritize and operate under pressure. Ability to work independently and as part of a team. Highly organized and detail oriented. Able to meet deadlines and adaptable to any additional or different functions that may be assigned from time to time. #J-18808-Ljbffr



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