Recruitment Operations Manager

3 weeks ago

Metro Manila Philippines Acquire Intelligence Full time

Overview Join one of the region’s most dynamic BPOs and help power a recruitment engine that supports global clients across multiple industries. As Recruitment Operations Manager (US Hours) , you’ll lead a results-driven team responsible for meeting hiring targets, delivering against service levels, and driving continuous improvement in how we attract and onboard talent. You don’t need to come from a recruitment background — we’re looking for an operational leader who knows how to manage performance, optimise processes, and deliver outcomes in a fast-paced environment. What You’ll Do Lead and manage a high-performing recruitment delivery team supporting US-based clients. Oversee team performance across key delivery metrics — time-to-fill, productivity, quality, and SLA compliance. Review pipeline activity, identify risks to fulfilment, and implement timely solutions. Coordinate with day-shift and onshore leaders to ensure alignment on priorities and resource planning. Drive accountability for performance through structured reviews, coaching, and data-driven decision-making. Manage operational reporting, dashboards, and visibility of key recruitment metrics. Lead daily or weekly huddles to review team progress, set priorities, and remove delivery blockers. Collaborate with HR, Workforce, and IT to ensure seamless end-to-end recruitment operations. Champion continuous improvement initiatives to enhance efficiency, reduce time-to-hire, and improve candidate experience. Support the rollout of systems, tools, and analytics that strengthen performance management and visibility. Promote a culture of collaboration, accountability, and performance excellence. What You’ll Bring 3–5 years’ experience in operations management, service delivery, or workforce leadership within a BPO or shared services environment. Strong ability to lead teams and deliver outcomes against clear SLAs and KPIs. Data-driven mindset with experience using metrics and dashboards to monitor performance. Strong coordination and problem-solving skills, with the ability to manage shifting priorities. Excellent communication and stakeholder management skills. Highly organised, detail-oriented, and proactive. Comfortable working in a fast-paced, high-performance environment. Willingness to work during US business hours. Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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