Tech/Systems Support Analyst

IQVIA Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Tech/Systems Support Analyst role at IQVIA IQVIA Taguig, National Capital Region, Philippines Join to apply for the Tech/Systems Support Analyst role at IQVIA Get AI-powered advice on this job and more exclusive features. Job OverviewProvides first level support on workstations or for applications. Job OverviewProvides first level support on workstations or for applications.Essential FunctionsProcesses and provides first level support for technical assistance and resources from internal and/or external customers. Communicates with end users to clarify and define requirements. Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution. Maintains call information in database using commercial software. May work with monthly charge back reports. May schedule configuration and installation of PC workstation hardware and software. QualificationsAssociate's Degree Computer Science or equivalent, or equivalent technical training Req One (1) years related experience or training Req Or Equivalent combination of education and experience Req Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role. Ability to carry out some analysis and information gathering to resolve problems on routine matters. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at IQVIA by 2x Sign in to set job alerts for “System Support Technician” roles. Taguig, National Capital Region, Philippines 1 week ago Muntinlupa City, National Capital Region, Philippines 1 week ago Pasig, National Capital Region, Philippines 4 weeks ago Muntinlupa City, National Capital Region, Philippines 1 week ago Muntinlupa City, National Capital Region, Philippines 1 week ago Taguig, National Capital Region, Philippines 1 month ago IT Technical Support / Chat Support Role / Paid Trainings / 28k Quezon City, National Capital Region, Philippines 3 weeks ago Pasig, National Capital Region, Philippines 3 weeks ago Makati, National Capital Region, Philippines 5 days ago Manila, National Capital Region, Philippines 1 year ago Taguig, National Capital Region, Philippines 2 weeks ago Makati, National Capital Region, Philippines 2 weeks ago IT Freshers - Chat and Email Role - Technical Support Technical Support Specialist (based in South-East Asia) - night hours Marikina, National Capital Region, Philippines 1 month ago Makati, National Capital Region, Philippines 1 year ago Muntinlupa City, National Capital Region, Philippines 1 week ago IT Technical Support / Non-Voice / Paid Trainings / 28k Mandaluyong, National Capital Region, Philippines 3 weeks ago Without exp/Open for all IT Grads/Tech Support Pasay, National Capital Region, Philippines 3 days ago Tech Support via Chat / Non-Voice / No Experience Antipolo, Calabarzon, Philippines 1 month ago Muntinlupa City, National Capital Region, Philippines 2 months ago Makati, National Capital Region, Philippines 2 months ago Non-Voice/Technical Support/Open for Fresher/30k Mandaluyong, National Capital Region, Philippines 2 weeks ago Technical Support Chat-Only-Non-Voice-No Exp Needed Technical Support Specialist (based in South-East Asia) - night hours Muntinlupa City, National Capital Region, Philippines 6 days ago IT Freshers - Chat and Email Role - Technical Support Non-Voice Fresh Graduate Technical Support-Non Voice/Dayshift Pasig, National Capital Region, Philippines 2 weeks ago Pasig, National Capital Region, Philippines 4 days ago Muntinlupa City, National Capital Region, Philippines 1 day ago Manila, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 3 weeks ago Makati, National Capital Region, Philippines 2 weeks ago Technical Support/Non-Voice Chat/Perfect for IT Freshers Quezon City, National Capital Region, Philippines 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr