System Analyst

6 days ago

Makati, Philippines SID Global Solutions APAC Full time

System Analyst – Customer Data Program Department: IT and Data Analytics Employment Type: Full-time | On-site / Hybrid (as applicable) Job Summary: The System Analyst under the Customer Data Program will play a key role in supporting, maintaining, and optimizing the organization’s data management platforms. This position is responsible for ensuring the stability, performance, and governance of systems that support enterprise data initiatives. The ideal candidate must have strong hands‑on experience in Informatica and a solid understanding of data integration, platform management, and system analysis within a fast‑paced IT environment. Key Responsibilities Manage day‑to‑day operations of the data and analytics platform, including patching, upgrades, and monitoring. Ensure platform stability, data security, and cost efficiency across infrastructure and applications. Support and troubleshoot Informatica MDM, ETL workflows, and data integration activities. Automate reporting and governance processes to enhance operational efficiency. Coordinate with cross‑functional teams to ensure smooth data flow and system performance. Participate in incident and change management following ITIL best practices, documenting resolutions and improvements. Qualifications Education Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline. ITIL Foundation certification or similar Service Management training is an advantage. Experience Minimum of 5–7 years of experience in system analysis, application support, or data platform operations, preferably within large enterprise environments. Must have hands‑on experience in Informatica (MDM, PowerCenter, or Data Quality) — including configuration, troubleshooting, and performance tuning. Experience in ETL development, Azure Data Platforms, Databricks, or other modern data integration tools is highly preferred. Exposure to data governance, data security, and IT infrastructure management is a strong plus. Technical & Core Skills Strong grasp of data architecture, modeling, and integration principles. Hands‑on experience with cloud data platforms (Azure, AWS, or GCP). Knowledge of IT infrastructure, network/application security, and access management. Familiar with ITIL Service Management for incident and change handling. Demonstrates analytical thinking, effective team collaboration, and adaptability in dynamic environments. Maintains attention to detail and accountability to ensure system reliability and data integrity. Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting, Banking, and Insurance Location Makati, National Capital Region, Philippines #J-18808-Ljbffr

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