Financial Controller

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions to multiple industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we foster an environment where professionals can build meaningful careers, access continuous learning and development, and contribute to a globally expanding organization. The Shared Services Finance team provides strong financial support, management, robust challenge, and partner support to enable performance reporting and a strong control environment. We operate with a Business Partnering approach; candidates should be prepared to become a Finance Business Partner within the company, supporting staff across the business. This position will be the financial controller for our USA/UK division and requires collaboration with USA/UK and South African finance teams. Occasional work in USA hours may be required due to time-zone considerations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- Responsibilities Oversee and govern the preparation of management accounts Develop and/or enhance accounting policies KPI analysis, providing insights to drive business decision-making Assist with the division budgeting, forecasting, and long-range planning process Ensure the company is compliant with transfer pricing and maintain relevant documentation Manage transactional finance and automate where possible using technology Establish, implement, and document accounting processes to scale efficiently Be the day-to-day contact for the external audit process Ensure division compliance with tax requirements Identify and lead the implementation of General Ledger and associated Financial Systems Partner with stakeholders across the division to support decision-making and drive operational performance Develop, measure, and maintain key financial metrics Work with Finance teams to ensure real-time financial information is available to key stakeholders Oversight and management of operational bank accounts Manage cash flow forecasting across the division Identify and suggest operational best practices in finance Proven experience in building out a finance function, including processes, teams, and systems Comfortable working with multiple currencies and preparing consolidated accounts Strong analytical and advanced Excel skills Assist the Group GFC with providing expertise for special projects Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The successful candidate will be enthusiastic, confident, and adaptable. They should have strong organizational skills, the ability to multi-task, prioritize under pressure, and meet deadlines. They should communicate effectively with non-finance colleagues in a friendly, professional manner and build good working relationships with clients and colleagues at all levels. The role requires both teamwork and independent initiative. The candidate will be encouraged to develop their career at BYC Aqua, an MCI Company, with necessary support to progress. Success will be determined by the candidate’s willingness, ability, and approach. Other Talent Acquisition Specialist Qualifications Include: BCom or equivalent financial degree Professional qualification (SAIPA / AGA / ACCA) advantageous Minimum 5 years of experience Experience in systems and procedures implementation Logical, systematic approach to understanding and improving processes Ability to manage and lead a team Ability to understand, interpret, and report on all financial areas Ability to handle multiple competing priorities in a fast-paced environment Comfortable with constant change Strong analytical and critical thinking Compensation & Benefits WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, hard work is recognized and rewarded. Our compensation and benefits packages are competitive and designed to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives. What You Can Expect from MCI: We offer benefits and incentives beyond a paycheck. Our team members enjoy: HMO Coverage plus a dependent – Rank & File: ₱100,000; Supervisors/Managers: ₱120,000 Dental Coverage – In-house dental assistance worth ₱5,000 Free meals during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Disinfection, workplace safety measures Growth and promotion opportunities Employee shuttle services Company retreats and off-site events Social, networking, and recognition opportunities Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across locations. Benefits may vary by geography, but the core commitment remains the same: rewarding effort, enabling growth, and valuing every employee. If you’re ready to join a company that recognizes your contributions and supports your growth, apply today. Physical & Other Requirements Physical Requirements: This role is office-based; you will be largely sedentary, with potential long periods of computer and headset use. Occasional movement of objects up to forty (40) pounds may be required. Conditions of Employment All MCI Locations: Must be authorized to work in the country where the job is based. Background/Security: Willing to undergo Level II background and/or security investigation with fingerprint; offers contingent on results. Drug screening: Willing to undergo drug screening; offers contingent on results. Reasonable Accommodation We provide reasonable accommodations under the ADA where feasible. Please contact Human Resources for needs. Equal Opportunity Employer All aspects of employment at MCI are based on merit and qualifications. We maintain a work environment free from discrimination and are committed to diversity and equal opportunity. We will consider qualified applicants with criminal histories in line with local and federal requirements. We strive to prevent discrimination or harassment and provide accommodations as required by law. About MCI (Parent Company) MCI helps customers tackle CX and DX challenges with industry-leading solutions, including CX/DX, CXP, BPM/BPO, IT Services, and more. MCI operates multiple brands and facilities globally, employing 10,000+ people with 150+ client partners across North America. We continuously pursue modernization through digitalization and growth through acquisitions. The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. You may be asked to perform other duties as required. You will be evaluated in part based on your performance of the listed tasks. The employer reserves the right to revise this job description at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason. #J-18808-Ljbffr