Financial Controller

Overview

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

The role of the Shared Services Finance team is to provide strong financial support, management, and robust challenges within the business, enabling the Group Financial Controller to report the monthly performance to the ELT and shareholders. The finance team will also ensure a strong financial control environment exists and proactively support/police the adherence to the company policies and procedures whilst encouraging continuous improvement. We support all our teams with a Business Partnering approach; candidates should be prepared to become a Finance Business Partner within the company, providing support to all levels of staff across our business.

This position will be the financial controller for our USA/UK division and requires working with the USA/UK and South African finance teams. Due to the position supporting the USA, from time-to-time, you will be required to work in USA hours.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Overview notes: The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications required for the job.

The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either the employee or the employer may terminate employment at any time for any reason.

Responsibilities

Key Responsibilities:

• Oversee and govern the preparation of management accounts
• Develop and/or enhance accounting policies
• KPI analysis, providing insights to drive business decision-making
• Assist with the division budgeting, forecasting, and long-range planning process
• Ensure the company is always compliant in relation to transfer pricing and that all relevant documentation is maintained and updated regularly
• Management of transactional finance and automation where possible using technology
• Establish, implement, and document accounting processes in order to scale more efficiently and effectively
• Be day-to-day contact for the external audit process
• Ensure division compliance with tax requirements
• Identify and lead the implementation of General Ledger and associated Financial Systems
• Partner closely with stakeholders across the division to support optimal decision-making and drive operational performance and efficiency
• Develop, measure, and maintain key financial metrics
• Work closely with Finance teams to ensure financial information is real-time and available to key people within the company
• Oversight and operational management of operational bank accounts
• Management of cash flow forecasting across the division
• Identify and suggest operational best practices in the area of finance
• Proven experience in building out a finance function, including processes, teams, systems
• Comfortable working with multiple currencies and preparing consolidated accounts
• Strong analytical and advanced Excel skills
• Assist the Group GFC with providing the necessary expertise and information when required for special projects

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

The successful candidate will be enthusiastic, confident, and have a flexible approach to work. They should be able to demonstrate good organizational skills, including the ability to multi-task, prioritize work under pressure, and complete within deadlines. They should be able to communicate effectively with non-finance people in a friendly and courteous manner, establishing and maintaining good working relationships with Clients and colleagues at all levels. The job requires the ability to work well as part of a team but also independently, using their own initiative where appropriate. The candidate will be actively encouraged to develop their career at BYC Aqua, an MCI Company, and given the necessary support to achieve progression. Ultimately, the success of this will be determined by the candidates’ willingness, ability, and approach.

Other Talent Acquisition Specialist Qualifications Include:

• BCom or equivalent financial degree
• Professional qualification (SAIPA / AGA / ACCA) advantageous
• Minimum 5 years of experience
• Experience in systems and procedures implementation
• Logical, systematic approach to understanding and improving processes.
• Ability to manage and lead a team.
• Ability to understand, interpret, and report on all financial areas.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Comfortable with constant change
• Strong analytical and critical thinking

Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

• Dental Coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person\'s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI\'s commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, MCI\'s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either the employee or the employer may terminate employment at any time for any reason.

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