Director - Training

4 weeks ago

Philippines Sutherland Full time

Company Description Sutherland is seeking an organized and goal-oriented person to join us as a Director - Training. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description Produce solid and effective training strategies based on accurate and meaningful data reports and analysis and/or keen observations to reduce new hire learning curve and support production in achieving program goals consistently. Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance. Define Sutherland’s Reputation: Manage training, performance and service quality to guarantee customer satisfaction. Take the lead: Perform strategic analysis of business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met. Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans. Qualifications Bachelor’s degree Eight or more years of management experience; experience managing customer support. Ability to be creative and resourceful in finding effective solutions to problems and situations. Strong working knowledge in designing lesson plans, innovative technology-enabled learning solutions, facilitating functional T3 and governing new hire performance. Strong analytical skills, able to interpret data, identify trends, and make suggestions for improvements. Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills. Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player. Persistence in working through challenges and doing whatever it takes to get the job done. Demonstrated leadership skills; able to evaluate opportunities, develop, and implement performance improvement efforts. Ability to be strategic in developing solutions and process improvements. Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

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