
Change Manager
3 hours ago
Overview
Full-time resource to coordinate IT initiatives, projects, changes implementations into production.
Responsibilities- Familiar with the Standard IT Support model
- Familiar with the IT processes and procedures
- Knowledgeable with Change Management
- Expert with the Service Now Knowledge Base
- Expert with the incident and Service Request Management process
- Expert with Service Desk
Details:
- In addition to the technical skills listed above, the candidate must have the following:
- IT technical skills
- Quick and out of the box thinking
- Knowledge of IT processes and procedures
- Understanding of Business needs
- Data analysis skills
- Focus on the customer experience and strong customer service skills
- Presentation skills with the ability to demonstrate and work with all levels of management
- Process improvement/continuous improvement experience
- The ability to identify and document repeatable procedures and processes
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