Change Manager

3 weeks ago


Philippines Stefanini, Inc Full time

Overview

Full-time resource to coordinate IT initiatives, projects, changes implementations into production.

Responsibilities
  • Familiar with the Standard IT Support model
  • Familiar with the IT processes and procedures
  • Knowledgeable with Change Management
  • Expert with the Service Now Knowledge Base
  • Expert with the incident and Service Request Management process
  • Expert with Service Desk
Job Requirements

Details:

  • In addition to the technical skills listed above, the candidate must have the following:
  • IT technical skills
  • Quick and out of the box thinking
  • Knowledge of IT processes and procedures
  • Understanding of Business needs
  • Data analysis skills
  • Focus on the customer experience and strong customer service skills
  • Presentation skills with the ability to demonstrate and work with all levels of management
  • Process improvement/continuous improvement experience
  • The ability to identify and document repeatable procedures and processes
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