
Director of Operations
3 weeks ago
About the Role
As Associate Director, Cloud Operations, you’ll lead Manila-based technical teams in running and optimizing public cloud platforms (Azure, AWS, Ali-Cloud) . You’ll manage incidents, changes, and requests in a 24/7 model while ensuring compliance, security, and audit readiness. This is a hands-on leadership role with strategic visibility across group and business units.
Key Responsibilities- Lead and operate enterprise public cloud services (Azure, AWS, Ali-Cloud).
- Drive 24/7 operations for incident, change, and request management.
- Ensure compliance with audit, security, and regulatory requirements.
- Act as escalation point during major incidents and outages.
- Deliver new cloud capabilities on time and in full.
- Manage team rosters for on-call and shift-based operations.
- Collaborate with group stakeholders and global vendors.
- 10+ years of experience in Cloud/Platform Management .
- 3+ years in a senior leadership role .
- Strong expertise in public cloud implementation, migration, and management .
- Certifications in Azure and/or AWS .
- Hands-on experience managing enterprise-scale cloud operations.
- Based in the Philippines, willing to work onsite in Makati (shifting schedule).
- Experience in life insurance / financial services sector.
- Familiarity with decentralized, multinational organizations .
- Knowledge of IT operating models and service delivery frameworks.
- Competitive base salary (up to PHP 320K ) + guaranteed 14th month pay.
- Annual incentive bonus based on performance.
- HMO coverage from Day 1 + 4 free dependents (dependents covered upon regularization).
- 15 days VL + 15 days SL.
- Group Life Insurance.
- A high-impact, regional role with visibility to senior stakeholders.
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