Director of Operations

3 weeks ago


Metro Manila Philippines BettingJobs Full time

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from BettingJobs

Recruitment Consultant at Bettingjobs.com

BettingJobs is working with a well established gaming brand seeking to expand their senior team based in Manila with the addition of a Director of Operations.

The Director of Operations ensures that Customer Service, Payments & Fraud, and Casino Content run in sync—meeting regulatory obligations, delivering seamless player experiences, and hitting growth and risk targets across Asian markets.

Responsibilities
  • Set the Direction: Translate business strategy into a 12–18 month operations roadmap with quarterly targets for CS, Payments/Fraud, and Casino Content.
  • Approve quarterly roadmaps and allocate resources across functions.
  • Lead multi-function team through direct leadership of functional Heads.
  • Hire, develop, and performance-manage senior leaders; build succession pipelines and growth paths.
  • Run data-driven reviews: weekly ops dashboards, monthly deep dives, and quarterly business reviews.
  • Ensure full compliance with Asian market regulations; maintain audit-ready SOPs and evidence.
  • Monitor performance rigorously, coach leaders, and intervene early to correct drift in KPIs, compliance, or culture.
  • Own incident governance (fraud spikes, outages, payment issues) and enforce rapid corrective action.
  • Drive operational readiness, rollback plans, and stakeholder communications.
  • Sponsor automation and continuous improvement initiatives to raise quality and throughput.
Ideal Candidate Profile
  • Experience: 10+ years in online gaming operations, including 5+ years leading CS, Payments/Fraud, and Content in regulated markets.
  • Deep exposure to Asia, with strong preference for the Philippines market experience; proven familiarity with regulated landscapes.
  • Decisive, systematic, and detail-oriented; thrives under pressure with excellent executive presence and communication skills.
  • Excellent stakeholder management skills, with the ability to influence at senior levels and engage regulators and partners.
  • Fluency in English essential, any other languages advantageous.
Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Other
  • Gambling Facilities and Casinos

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • , Metro Manila, Philippines Buscojobs Full time

    Customer Service Representative (CSR) Online Retail Makati, National Capital Region Trinity Workforce Solutions Posted today Job Description Qualifications: Fresh Graduates are welcome to apply. Should be amenable to work onsite (Ayala, Makati City) Responsibilities: Resolving customer inquiries requests. Developing and maintaining accurate files....


  • , Metro Manila, Philippines Nezda Global Full time

    About the Role As Associate Director, Cloud Operations, you’ll lead Manila-based technical teams in running and optimizing public cloud platforms (Azure, AWS, Ali-Cloud) . You’ll manage incidents, changes, and requests in a 24/7 model while ensuring compliance, security, and audit readiness. This is a hands-on leadership role with strategic visibility...


  • , Metro Manila, Philippines Private Advertiser Full time

    Job Summary The Senior Operations Director is responsible for overseeing the day-to-day business operations and ensuring the organization’s efficiency, profitability, and long-term sustainability. This role provides strategic and operational leadership, drives process improvements, and ensures service delivery excellence across departments. The Senior...

  • People, Culture

    2 weeks ago


    , Metro Manila, Philippines Greenpeace Southeast Asia Full time

    Overview The People, Culture & Operations (PC&O) Director provides strategic leadership and direction for Greenpeace Southeast Asia’s people, culture, organizational development and IT functions. As a key member of the senior leadership team, the Director ensures that Greenpeace SEA attracts, develops, and retains exceptional talent, while fostering a...

  • People, Culture

    2 weeks ago


    , Metro Manila, Philippines Greenpeace International Full time

    Overview The People, Culture & Operations (PC&O) Director provides strategic leadership and direction for Greenpeace Southeast Asia’s people, culture, organizational development and IT functions. As a key member of the senior leadership team, the Director ensures that Greenpeace SEA attracts, develops, and retains exceptional talent, while fostering a...

  • Director, It

    3 weeks ago


    , Metro Manila, Philippines Buscojobs Full time

    Country Director (RI Philippines) Location: Manila, Philippines Duration: 12 months (renewable) Reports to: Regional Director (RD), Africa/Asia About RI: Relief International specializes in relief and development programs that benefit people in acute distress. A registered non-profit in the US, UK, France and Belgium, our work targets vulnerable communities...

  • Sales Director

    2 weeks ago


    , Metro Manila, Philippines Nezda Global Full time

    Overview Sales Director – Nezda Global leads customer acquisition for the company in APAC, focusing on winning high-value global clients in the Managed Services, IT Outsourcing, and BPO sectors. This role is onsite in Makati and reports to leadership with post-sale delivery supported by Customer Success and Operations. Job Title: Sales Director – Nezda...

  • Sales Director

    3 weeks ago


    , Metro Manila, Philippines Shang Properties, Inc. - Careers Full time

    Company Description Shang Properties, Inc. , a property development arm of the Kuok Group, focuses on office and retail leasing, as well as residential development. Guided by its vision to be the leading developer and manager of prime properties in the Philippines, the company consistently delivers high-quality projects. Shang Properties, Inc. has built a...

  • Marketing Director

    3 weeks ago


    , Metro Manila, Philippines Michael Page Full time

    Join to apply for the Marketing Director role at Michael Page Join to apply for the Marketing Director role at Michael Page Get AI-powered advice on this job and more exclusive features. Global FMCG company with an extensive APAC presence Progression locally & internationally Global FMCG company with an extensive APAC presence Progression locally &...

  • Operations Director

    1 week ago


    , Calabarzon, Philippines SupportFinity™ Full time

    Overview At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We pair exceptional Philippine-based EAs with our driven clients and provide ongoing support throughout the journey, delivering 10x more leverage, more time, and a greater impact on our clients\' work and...