Customer Support Representative Clark Telco Account

3 weeks ago


Philippines Buscojobs Full time

Overview

Industry: Technology / IT Services

Location: Clark Pampanga

Work Setup: Onsite | Chat, Email & Voice Support

Schedule: Shifting, 5-day work week

Salary Package: ₱28,000 (Package)

Benefits
  • Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG)
  • Rice Allowance
  • Account Allowance
  • Career Development & Training Opportunities
  • Stable Onsite Work Setup
Job Requirements
  • College/Associate’s degree in IT or related field (Undergrads of IT-related courses are welcome)
  • Minimum 1 year experience in technical support or similar role (non-Telco)
  • Strong knowledge of Windows & Apple OS, MS Office Suite, Disk Management, Network Configuration
  • Familiarity with Active Directory (AD) and Group Policy Object (GPO)
Job Responsibilities
  • Provide technical support via chat, email, and voice channels
  • Troubleshoot OS, software, and network-related issues
  • Perform basic AD/GPO configurations and system setups
  • Document resolutions and escalate complex issues
  • Ensure high customer satisfaction through clear and empathetic communication
Recruitment Process (Onsite)
  • HR Interview
  • Technical Assessment
  • Hiring Manager Interview
  • Job Offer
Other Roles & Descriptions

Technical support account - w/ signing bonus; posted today. Various descriptions include

  • CSR – Technical Support: Education: College/Associate’s degree in IT or related field; Experience: Minimum 1 year in Technical Support (Hardware/Software) — not Telco; Skills: Windows & Apple OS support, Basic AD/GPO management, MS Office; Typing 35 WPM; Certifications are a plus.
  • CSR – Voice: Education: At least High School Graduate; No call center experience required; Typing speed 30 WPM, 85% accuracy; Strong communication skills; On-site in Clark, Pampanga.
  • Other postings mention sign-on bonuses, salary markers, benefits like HMO, life insurance, and career growth.
What We Offer
  • Competitive salary and benefits; includes training and career growth opportunities
  • HMO Coverage & Life Insurance
  • 13th Month Pay and Government Mandated Benefits
  • Career growth and training opportunities

Note: Multiple postings appear with similar requirements and benefits; details may vary by role.

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