
Customer Support Representative Clark Telco Account
20 hours ago
Overview
Industry: Technology / IT Services
Location: Clark Pampanga
Work Setup: Onsite | Chat, Email & Voice Support
Schedule: Shifting, 5-day work week
Salary Package: ₱28,000 (Package)
Benefits- Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG)
- Rice Allowance
- Account Allowance
- Career Development & Training Opportunities
- Stable Onsite Work Setup
- College/Associate’s degree in IT or related field (Undergrads of IT-related courses are welcome)
- Minimum 1 year experience in technical support or similar role (non-Telco)
- Strong knowledge of Windows & Apple OS, MS Office Suite, Disk Management, Network Configuration
- Familiarity with Active Directory (AD) and Group Policy Object (GPO)
- Provide technical support via chat, email, and voice channels
- Troubleshoot OS, software, and network-related issues
- Perform basic AD/GPO configurations and system setups
- Document resolutions and escalate complex issues
- Ensure high customer satisfaction through clear and empathetic communication
- HR Interview
- Technical Assessment
- Hiring Manager Interview
- Job Offer
Technical support account - w/ signing bonus; posted today. Various descriptions include
- CSR – Technical Support: Education: College/Associate’s degree in IT or related field; Experience: Minimum 1 year in Technical Support (Hardware/Software) — not Telco; Skills: Windows & Apple OS support, Basic AD/GPO management, MS Office; Typing 35 WPM; Certifications are a plus.
- CSR – Voice: Education: At least High School Graduate; No call center experience required; Typing speed 30 WPM, 85% accuracy; Strong communication skills; On-site in Clark, Pampanga.
- Other postings mention sign-on bonuses, salary markers, benefits like HMO, life insurance, and career growth.
- Competitive salary and benefits; includes training and career growth opportunities
- HMO Coverage & Life Insurance
- 13th Month Pay and Government Mandated Benefits
- Career growth and training opportunities
Note: Multiple postings appear with similar requirements and benefits; details may vary by role.
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