Service Now Application Developer

4 weeks ago

Quezon City, Philippines Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Location: Quezon City, National Capital Region, Philippines.

We’re seeking a ServiceNow Application Developer to join our team in support of a mission critical application serving OptumRx. In this role, you’ll work in a fast-paced Agile environment enhancing and supporting a ServiceNow instance to meet the unique business needs of our users. Along the way you will learn new skills, develop an understanding of our PBM business and deliver value to our customers.

Primary Responsibilities
  • Collaborate in an agile environment to understand business needs, recommend solutions, participate in story refinement, and deliver on team commitments
  • Design and develop new ServiceNow functionality to enhance a pplications
  • Consistently apply coding patterns, best practices, and data driven approaches to enhance functionality
  • Lead discussions to design and utilize relational database structures
  • Interface with the ServiceNow vendor for all operational requests / issues / needs
  • Continuously work toward simplification, automation, and innovation of enterprise ServiceNow instance
  • Participate in the daily scrum meetings and other related Agile ceremonies
  • Proactively identify and communicate issues as they arise
  • Provide operational support on a rotational basis
  • Troubleshooting any reported problems

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role.

What skills/attributes are a must
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist – CSM
  • 5+ years of experience with ServiceNow's Customer Service Management (CSM) solution, Strategic Portfolio Management (SPM)
  • 5+ years of ServiceNow development experience in an enterprise environment including scripting, data management, service automation, service catalog, creating workflows, using ServiceNow APIs, designing/building out integrations, self-service and process automation, and application tool maintenance
  • 3+ years of experience with agile Scrum method
  • Proven ability to develop and build effective partnerships and relationships, collaborating and influencing broadly and at multiple levels in the organization
  • Ability to present technical information in a way that non-technical management and staff will understand
  • Excellent communication skills - verbal and written
  • Self-sufficient; able to work with minimal direction
  • Strong analytical, problem solving and systems thinking abilities
  • A passion for and commitment to a consumer and client driven culture
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Hospitals and Health Care
  • Information Services
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