Customer Success Advocate

1 week ago


Pasay, Philippines MicroSourcing Full time

Customer Success Advocate (Chat/Email Support) Join to apply for the Customer Success Advocate (Chat/Email Support) role at MicroSourcing . Basic Details Location: Two Ecom Center, MOA, Pasay, Philippines Work Setup & Shift: Onsite | Night Shift Why Join MicroSourcing? Competitive Rewards: above‑market compensation, healthcare coverage on day one, dependent coverage, paid time‑off with cash conversion, group life insurance, and performance bonuses. Collaborative Spirit: positive work environment with company‑sponsored events. Work‑Life Harmony: flexible arrangements to fit your balance. Career Growth: continuous learning and advancement opportunities. Inclusive Teamwork: diversity celebration and inclusive culture. Your Role Complete and draft case management tickets. Perform data entry tasks. Establish client accounts. Engage with customers through chat and email support. What You Need (Non‑negotiables) Prior chat experience (1-2 years minimum). Proficiency in English for both comprehension and written communication. Order fulfillment / data entry experience. Ability to multitask and use multiple applications simultaneously to assist with customer requests. Preferred Skills & Expertise Excellent written communication. Salesforce experience. Conflict resolution. Data entry. Attention to detail. Problem solving. Empathy and customer service orientation. Product knowledge. Self‑starter. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU: we celebrate diversity, embrace every individual’s unique perspectives, and provide space for all to thrive. Equality is more than a slogan – it is our core value. For more information, visit . Terms & Conditions apply. #J-18808-Ljbffr



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