Operations Program Manager

1 week ago


Dasmariñas, Philippines Appficiency Inc. Full time

Operations Program Manager (with Scrum Master) Appficiency understands that people are our greatest strength. We always put our talented people first and invest heavily in seeking diverse backgrounds. We then challenge them with the best opportunities to learn, innovate and lead, more than they could elsewhere. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. Appficiency is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion. Overview We’re looking for an Operations Program Manager with strong Scrum Master experience to lead delivery operations and cross‑functional program alignment across our Certinia (FinancialForce) initiatives. Responsibilities Oversee end‑to‑end delivery operations for Certinia‑based programs, ensuring product iteration cadence is maintained across teams. Serve as the Scrum Master for critical workstreams—facilitating sprint planning, stand‑ups, retrospectives, and backlog refinement. Partner with engineering, product, and finance teams to prioritize competing initiatives and align roadmaps with strategic goals. Drive cross‑functional alignment by implementing clear governance processes and tracking interdependencies. Identify, communicate, and mitigate risks to delivery timelines and resource constraints at the executive level. Develop and maintain program dashboards and reporting for leadership, focusing on KPIs, velocity, and operational performance. Support continuous improvement initiatives , including retrospectives, tool optimization, and agile process refinements. Foster a culture of accountability, transparency, and delivery excellence. Qualifications 4–6 years of experience in program or operations management with a proven background as a Scrum Master . Hands‑on experience with Salesforce / Certinia (FinancialForce) ecosystems strongly preferred. Proven success driving cross‑functional delivery in complex, fast‑paced environments. Strong command of agile methodologies and program delivery frameworks. Exceptional executive communication and stakeholder management skills. Proficient in project management tools such as Jira, Asana, or Monday.com. Comfortable working independently across time zones but aligned with UK business hours . Relevant certifications (e.g., CSM, PMP, or SAFe ) are a plus. Why Join Us? Play a key role in operationalizing agile delivery across product and business functions. Collaborate directly with executive leaders to shape delivery strategy and business impact. Be in a high‑growth environment that values clarity, agility, and execution excellence . Work remotely in UK Time Zone. #J-18808-Ljbffr


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