Field Sales Associate

Job Summary Primary responsibility of Field Sales Associate is to ensure collections of payment from customers and correct deliveries of their orders on time. Duties and Responsibilities Sales & Customer Service Secures the correct orders of the customers from the company’s list of products; Ensures the timely delivery of the stocks of the customers; Conducts regular visitation of all designated accounts based on route plan; Informing customers of promotional activities trade programs, new products, updated prices, forms, packaging etc., Checks customers stocks inventory and book orders needed to replenish their requirements; Suggests proper storage, stocks rotation, displays and other merchandising ideas intended to preserve quality and promote sales; Maintains good relationship and rapport with the customers and their personnel; Prepared and able to answer questions, comments on matters of the product and services pertaining to company; Gives immediate feedback or action to customers’ concerns on next visit; Provides accurate solutions to customers’ complaints; Collection Collects customers payment promptly to prevent delays and remit the collection to Credit and Collection Department everyday by standard means; Takes the initiative in the control of accounts by: Manages account receivables; Recommends the extension of credit terms, increase credit limit of customers that are prompt in complying with Company’s terms, conditions, policies; Decrease or reduce credit limit, limits extension of promissory payments of bad accounts; Restricts credit limits with trouble in payment and recommends appropriate actions until compliance with credit policies; Ensures correct and complete remittances of customers’ payment to Credit and Collection every day; Keeps customers updated and well informed about the company’s Credit and Collection’s Collection Policies, Guidelines, and Limitations; Keeps accurate updated records of customers’ accounts, sales invoices, return slip, RUD and receipts of payment; Inform Sales Department and Credit and Collection regarding customers’ paying habits; Monitors and collects all accountabilities of customers; Ensures account receivables and documents are updated and intact; Reconciles statement of accounts of customers with Credit and Collection; Persistent follow up on collecting bad accounts and recommends legal action if necessary; Planning and Organization Organizes plans and assess methodology in assigned area for most efficient, productive, and profitable coverage; Adapts to new technology and transform to improve customer relationship, services and overall activities; Organizes route plan of customers’ in accordance with sequential routing system of coverage/delivery; Organizes monthly route plan as the basis for regular coverage of all customers; Maintains a standard daily customer’s visitation based on assigned route per day; Plans and executes most efficient and effective method for handling sales presentation, trade programs and services; Maximize and utilize sales promotion materials provided by the company; Coordinates with DSM with preparation of sales tools and materials; Coordinates with DSM regarding sales target, forecast and problems on sales; Coordinates well with TSR Counterpart for Principal products, sales strategy, suggestions, follow up of customers’ due, and customer complaints; Briefs panel crew on the route plan and objectives of the day; Maintains harmonious relationship with different Department within the company; Develop new trade accounts opened by Trade Sales Representatives; Delivery Maintains proper care, maintenance, handling and use of company properties; Ensures the proper handling of stocks are observed in accordance to GDSP; Ensures that Helper and Delivery Driver are following procedures of Good Stock Handling and Carrying in accordance to GDSP; Ensures vehicle is park in safe place; Maintains product quality throughout the delivery process; Administrative Proper handling and utilize of sales promotional materials and all other issued by the company; Facilitates the customers information sheet application, ensure to fill out completely all required data and attached necessary documents; Submits trade programs, survey, forms, and other reports on time; Pick up and report trade returns within specified time with necessary attached documents, return/replace stocks as soon as possible. Inform and clarify to customers regarding company’s new policies and procedures; Others Supports the District Sales Manager and National Sales Manager in developing programs, policies and procedures relative to the improvement of the Department and its services; Abides by the company rules and regulations implemented with regards to policies and procedures, Quality Management, and in the Employee’s Handbook; and Performs other duties that may be assigned by the District Sales Manager or Sales Director. Competencies (Knowledge, Skills, and Experience Needed for the Job) Educational Requirements College Graduate Competency With extensive sales experience Essentials Good Track Record of Honest Demonstrates attention to details and accuracy of work Communicates well with the customers Desirable High level of interpersonal skills Ability to work long hours and manage work pressure #J-18808-Ljbffr