Team Lead
4 weeks ago
About the role Teleperformance is seeking an experienced Team Lead to join their call centre operations in Mandaluyong City, Metro Manila. In this full-time role, you will lead and manage a team of customer service agents responsible for providing excellent support to clients in the travel and hospitality industry. What you'll be doing Oversee a team of 15-20 customer service agents, providing coaching, training and performance management Monitor team productivity and quality metrics, identifying areas for improvement and implementing strategies to drive results Foster a positive, collaborative team environment and lead by example Escalate and resolve complex customer inquiries and issues Provide regular feedback and performance reviews to team members Collaborate with other team leads and managers to share best practices and drive continuous improvement Ensure adherence to company policies, procedures and quality standards What we're looking for 3-5 years of experience in a call centre or customer service environment, with a proven track record of leading and motivating teams Excellent communication, interpersonal and problem-solving skills Strong organisational and time management abilities, with the capacity to multitask and prioritise effectively Proficient in Microsoft Office applications and contact centre software Customer-centric mindset and a passion for delivering exceptional service #J-18808-Ljbffr
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ONBOARDING TEAM LEAD
3 weeks ago
Mandaluyong, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full timeEightcap is a dynamic online trading provider focused on delivering great trading tools and professional trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we blend the agility of a fintech innovator with the trust and...
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Bookkeeping Team Lead
2 weeks ago
Mandaluyong, Philippines Sourcedpeople Full timeDirect message the job poster from Sourcedpeople Skilled Recruiter with a Talent for Identifying and Securing Exceptional Candidates Role Summary This is a rare, fully remote opportunity for an experienced accountant to join a successful accounting firm as Bookkeeping Team Lead. Working as part of a collaborative team, you’ll oversee and manage a remote...
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Technical Team Lead
4 weeks ago
Mandaluyong, Philippines ZMG Ward Howell Full timeTECHNICAL TEAM LEAD (.NET) Required: The Technical Team Lead (.NET) must have extensive experience in designing and implementing systems that enhance business productivity, support workflow automation, and enable scalable enterprise application development. This role requires the ability to effectively translate business requirements into secure, efficient,...
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Operations Team Lead
2 weeks ago
Onsite - Mandaluyong, Philippines Penbrothers Live Full time ₱1,500,000 - ₱3,000,000 per yearAbout PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...
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Team Lead Title Transfer
3 weeks ago
Mandaluyong, Philippines Lhoopa Inc. Full timeJob Summary We are seeking a highly organized and results-driven Team Lead – Title Transfer to oversee the end-to-end execution of property title transfers within our real estate operations. The role is responsible for managing the title transfer team and ensuring the accurate, timely, and compliant processing of all related documentation, including the...
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NOC Team Lead
2 weeks ago
Hybrid - Mandaluyong, Philippines Penbrothers Live Full time ₱1,500,000 - ₱3,000,000 per yearAbout PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is one one of the world's leading entertainment providers,...
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Recruitment Team Lead
3 weeks ago
Mandaluyong, Philippines Private Advertiser Full timeRecruitment Team Lead Key Responsibilities Lead, coach, and inspire a team of Recruiters and Senior Recruiters to consistently achieve individual and team hiring targets. Oversee the full-cycle recruitment process, ensuring an exceptional candidate experience and smooth onboarding for all new hires. Prepare, analyze, and present recruitment metrics and...
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Finance Team Lead
2 weeks ago
Mandaluyong City, National Capital Region, Philippines ECCL Singapore Pte. Ltd. - ROHQ Full time ₱1,200,000 - ₱2,400,000 per yearExcited to grow your career?ECCL Singapore Pte. Ltd. – ROHQ has an exciting opportunity for Finance Team Lead - Accounts Payable to join the Global Shared Services Finance TeamIn this role, you will:Managing the Process:• Ensure the team's objectives and SLAs are met.• Regularly monitor, track and address issues escalated by the team and other...
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Customer Success Team Lead
3 weeks ago
Mandaluyong, Philippines TalentPop App Full timeReady to Elevate E-commerce Support? At TalentPop, we do not just answer tickets; we build competitive advantages for the world's fastest-growing e‑commerce brands. We are looking for a Customer Success Team Lead —a highly experienced operational veteran and natural coach—to take ownership of a dedicated client support team and transform daily service...
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Collections Team Lead
3 weeks ago
Mandaluyong, Philippines Maya Full timeOverview Effectively manage debt collections agencies, ensuring efficient and effective collection of outstanding credit card debt. To be able to set clear goals, monitor team performance and implement best practices and strategies to ensure that the delinquency rate is within acceptable standards Responsibilities Maintain and update collection reports and...